Primary Roles & ResponsibilityManage all business operations including 5000 clients in 200,000-square-foot premises.Leading a Team of 2 Regional Managers for Delhi NCR. Oversee all Hiring & Recruitment efforts within Operations.Report to Director with full accountability of monthly/Annual Profits & LossesReview and edit budgetary projections and timelines on a monthly basis.Training of Team members to align them with common values & aim that organization sets up for clients Drafting Various Policies for paid services to be offered to clients.Development & Automation of various processes or managing the onboarding, Exit of client that are interrelated between all the departments using Zoho OneIdentifying the Loop holes & giving solutions to make a non working aspect a working one. Managing the relationship with Building Maintenance teams for seamless maintenance of the building.Secondary Roles & ResponsibilityHave been a key member in Launching 10+ Coworking Centers in Delhi NCRBrainstorming in design prospects to come up with a more improved workspace for the users(Clients)Observing & Collecting all the improvements of last projects & implementing the same in new projects.Selection & Procurement of Appliances, Real estate Accessories, IT equipment for every new coworking space.Coordinating with the Furnishing partner for ensuring the delivery of the project within the timeline.Auxiliary Roles & ResponsibilityLeading IT (Networking) department for the company.Assisting Legal & Accounts for Payment defaulters / Lockin Breakers to resolve the issue in the best amicable way possible & if required moving the case for arbitration.Launch of android & ios app launch that included finalizing the user interface, Policies, Use cases, Product, Market Place. Introducing the same to clientsCoordinating with all the departments for all the operational requirements.

Managing Back to back Delivery operations Vendor Management for all the Operational Tasks Process Development for all the different departments of the company.Process Owner for Packaging & Delivery of Goods.Daily Performance reports for Monitoring all the required Outputs Process owner for Hiring Pipeline of Field Executives. Team Building & Grooming staff with best Possible outputs Optimizing the operational activities in alignment with sales target , customer satisfaction.Staff Grooming Activities in accordance with the required structure for a beautiful delivery.Process owner for Customer Support Department.Chef On boardingChef Relations Menu Designing & PlanningCustomer RelationsProcess Development Cost Optimisation Last Mile delivery Expansion

Managing Back to back Shipping operations Supply Chain Management Process Development Various TAT Analysis for smooth & Fast Delivery Process Owner for Finished Good InventoryDaily Performance reports for Monitoring all the required Outputs Returns Mapping with All the Market Places Team Building & Grooming staff with best Possible outputs Coordinating with Sales , CCSD & Production Team for a Breakdown & faulty Processes Hiring & Staff Training Raw Material Monitoring for Unfinished Inventory Products

Worked in 3PL Team , Where we used to manage accounts of Thrid Party Logistics Delhivery & Redexpress.Providing Solutions to Customer Escalations on Emails , Monitoring Pan India Deliveries to provide the customer a Happy Experience .

Manage all the Inward outward Activities ,Process Designing Client Relationship Team BuildingImplementation Of processes

Manage complete mother warehouseProcess Designing Client Relationship Team BuildingImplementation Of processes