Team Lead of the IT team in the ITSecurity Department.• Overseeing team captains while coordinating multiple subteams and managing projects at various stages of development and implementation.• Incident Management: o Led the Incident Management project from inception through PoC (Proof of Concept), integrating the UV Desk system to support over 500 employees of the organization.o Oversaw maintenance, process enhancements, and training of IT Support Analysts for efficient ticket resolution.• Timesheets Integration:o Led the integration of timesheets into a custom Human Resources Management System, used daily by all employees of the organization.o Directed the project from inception through PoC, developing UI pages and backend databases to manage employee data.o Oversaw maintenance and system optimization in subsequent iterations.

• Collaborated with cross-functional teams to implement IT solutions that enhanced operational efficiency.• Conducted system analyses and recommended improvements to optimize IT processes.• Documented IT processes, procedures, and troubleshooting guides to ensure continuity and knowledge sharing.

• Managed IT systems and provided technical support to ensure seamless technology operations within the organization.• Implemented robust cyber security measures to safeguard sensitive information and maintain compliance with organizational policies.• Worked directly with vulnerable clients to create an inclusive and secure digital environment.• Designed and delivered comprehensive training programs for staff, volunteers, and clients on technology use, data privacy, and basic IT troubleshooting.• Contributed to the organization's mission by leveraging technology to empower vulnerable populations and promote equality.

• Successfully completed official training involving case studies of various software and tools used in the organization’s automatic and manual software testing‑ ALM Agile Testing, Unified Functional Testing, Selenium, and Cucumber. • Worked as an end‑to‑end automatic tester for an organization's client company.

• Gained an understanding of the operation of the Sinamics converter family and Simatic S7‑1200 devices from Siemens Limited, along with hands‑on experience with the Totally Integrated Automation (TIA) Portal and Programmable Logic Controller (PLC) programming.

• Acquired knowledge about the architecture of Jio and the Network Operations and Analysis Department.• Monitored network site alarms occurring at various sites and worked with the fiber team under the Fiber to the x (FTTx) Project.• Visited CSS and AG1/AG2 network sites and gained an understanding of every hardware component inside the telecom tower.