• Program Manager with 17+ years of experience in IT software application delivery, customer service, and project management. Expertise in Agile/Scrum/Hybrid and Waterfall methodologies.• Manage project scope, timeline, and budget through SDLC phases, from planning, and estimations to development, QA, UAT, deployment, releases, and retrospective.• Develop and deliver project progress reports, proposals, requirements documentation, and presentations to track progress and communicate updates to various audiences, and key stakeholders.• Oversee multiple accounts/projects, manage day-to-day project operations, and are responsible for achieving organizational goals. • Exposure to various functions of project management, analyzing project requirements, pre-sales activities (RFP, RFQ, and RFI), and proposal submission along with technical teams. • Lead a consistently delivered revenue and utilization forecast rhythm. Ensure alignment with Services Sales and Account aligned Delivery organization objectives.• IT Governance status meetings, quarterly/ monthly/ weekly status reporting, team meetings, IT / Audit Readiness, Planning, Financial Management, Contract Management, IT Operational Trending Analysis, etc. to ensure analysis is done for dashboard reporting.• Liaising with the clients and project teams on multiple projects in multiple domains. Strong orientation toward client assistance via emails, chat, and meetings.• Managing a team of people across technology, business, and design departments. • Coordinate workflow processes and ensure Project expectations are met in a timely and efficient manner.• Address any client's issues promptly by providing proper information and always sharing and communicating.• A passionate, diligent, forward-thinking, adaptable, cross-functional, and self-driven individual with project experience in scalable business systems, and technology solutions.• Key responsibilities: Project governance, Project interdependencies, Budget management, Stakeholder communications, Risk management, and Reporting.