* Accumulated over 12 years of experience in service management for leading automotive brands in India & Southeast Asia markets.* Proven expertise in after-sales operations for two-wheeler, four-wheeler, and EV segments across diverse regions.* Skilled in expanding service networks, adding 743 workshops in the Philippines, 60 workshops in Thailand (FY 22–FY 24), driving $2.5M in annual service revenue.* Expertise in enhancing customer satisfaction, achieving 93% CSI across 146 workshops in the Philippines and implementing digital CSI in Thailand and Malaysia.* Accomplished international launch of Chetak EV in Thailand, managing homologation and customer feedback trials for 7 new models across ASEAN.* Secured TPM certification for 2 dealers in Delhi, improving service quality and process efficiency.* Ranked #1 in Customer Support Manager rankings for dealer profitability growth.* In-depth experience with supply chain management, optimizing processes at 3 international assembly lines of motorcycles, producing 10,000+ units/month.* Skilled in manpower training & development, conducting 130+ training programs for 2100+ engineers in Philippines, enhancing workforce capability and service quality.* Focused on service marketing, driving 36% growth in AMC service business through targeted campaigns, social media outreach, and customer engagement.