Pranay Gupta Email & Phone Number

South East Asia

• Network Expansion & Development - Regional Operations Leadership: Managing 2,176 dealers across Southeast Asia, driving service consistency and operational excellence. • Customer Experience & Engagement - Enhancing Digital Reach: Boosting social media engagement, reaching 224,000 customers in FY 23. 168% growth YOY• Product Launch & Market Integration - Ensuring Production Quality: Leading IRU production and quality control in Malaysia/Philippines, ensuring market readiness.• Revenue Growth & Cost Control - Driving After-Sales Revenue: Generating $2.5 million annually in after-sales revenue with an annual service volume of 310,000, marking a 36% growth over FY 23. - Optimizing Warranty Costs: Streamlining warranty costs, enhancing profitability and efficiency. • Workforce Development & Training - Training Technical Teams: Training 2,100+ technicians across 130+ programs; organized skill contests for 300+ mechanics.

Delhi Area, India

Operations & Network Management• Managed Service Operations: Directed 15 workshops in Delhi, delivering 138,000 service visits annually.• Expanded Network: Added 3 dealers and 4 sub-dealers in Delhi and Haryana. Financial Performance• Drove Revenue Growth: Achieved $490K in spares & oil and $752K in labor revenue annually, maintaining a SAR of 1.3. Customer Satisfaction• Increased Customer Loyalty: Led an NPS initiative, achieving a 42% net promoter score—the highest in the area.• Reduced Complaints: Decreased customer complaint escalations by 54% in the NCR region, enhancing service satisfaction. Training & Skill Development• Enhanced Technician Skills: Trained 400+ mechanics in troubleshooting, raising technical service quality.• Fostered Skill Competitions: Organized a skill contest with 147 technicians, promoting technical excellence.

Chandigarh, India

• Achieved J.D. Power CSI score of 931 in Chandigarh, setting a regional benchmark for customer satisfaction.• AMC Growth: Boosted AMC business by 135% through strategic collaboration with 6 dealers. Spare Parts Sales: Delivered 26% YoY growth in spare parts sales, totaling INR 3.8 Cr.• Service Campaigns: Drove a 14% increase in paid service revenue with a targeted service campaign

Jaipur, Rajasthan, India

• DMS Implementation: Rolled out DMS software across 32 sub-dealers in Udaipur and Chittorgarh, improving operational efficiency.• Channel Partner Transformation: Led strategic change management initiatives, enhancing infrastructure and adopting NEXT GEN CI.• Service Camps: Executed 3 Mega Service Camps, achieving 1,000+ service visits in each rural district.

Delhi, India

• Service Volume Management: Supervised 56,000 service visits, ensuring service quality standards and customer satisfaction.• Mobile Service Van Initiative: Increased customer access by 56,000 through mobile service van across 28 districts in U.P.• Network Expansion: Supervised 123 sub-dealers, adding 3 dealers and 23 sub-dealers to enhance regional market presence.• NPS Program: Implemented NPS program, reducing customer complaints by 39% in Meerut territory.

Master Of Business Administration - Mba, International Business

Engineer’S Degree, Mechanical Engineering