Pranay Gupta Email & Phone Number

South East Asia

• Network Expansion & Development - Regional Operations Leadership: Managing 2,176 dealers across Southeast Asia, driving service consistency and operational excellence.
• Customer Experience & Engagement - Enhancing Digital Reach: Boosting social media engagement, reaching 224,000 customers in FY 23. 168% growth YOY
• Product Launch & Market Integration - Ensuring Production Quality: Leading IRU production and quality control in Malaysia/Philippines, ensuring market readiness.
• Revenue Growth & Cost Control - Driving After-Sales Revenue: Generating $2.5 million annually in after-sales revenue with an annual service volume of 310,000, marking a 36% growth over FY 23. - Optimizing Warranty.
• Workforce Development & Training - Training Technical Teams: Training 2,100+ technicians across 130+ programs; organized skill contests for 300+ mechanics.

Delhi Area, India

• Operations & Network Management
• Managed Service Operations: Directed 15 workshops in Delhi, delivering 138,000 service visits annually.
• Expanded Network: Added 3 dealers and 4 sub-dealers in Delhi and Haryana. Financial Performance
• Drove Revenue Growth: Achieved $490K in spares & oil and $752K in labor revenue annually, maintaining a SAR of 1.3. Customer Satisfaction
• Increased Customer Loyalty: Led an NPS initiative, achieving a 42% net promoter score—the highest in the area.
• Reduced Complaints: Decreased customer complaint escalations by 54% in the NCR region, enhancing service satisfaction. Training & Skill Development

Chandigarh, India

• Achieved J.D. Power CSI score of 931 in Chandigarh, setting a regional benchmark for customer satisfaction.
• AMC Growth: Boosted AMC business by 135% through strategic collaboration with 6 dealers. Spare Parts Sales: Delivered 26% YoY growth in spare parts sales, totaling INR 3.8 Cr.
• Service Campaigns: Drove a 14% increase in paid service revenue with a targeted service campaign

Jaipur, Rajasthan, India

• DMS Implementation: Rolled out DMS software across 32 sub-dealers in Udaipur and Chittorgarh, improving operational efficiency.
• Channel Partner Transformation: Led strategic change management initiatives, enhancing infrastructure and adopting NEXT GEN CI.
• Service Camps: Executed 3 Mega Service Camps, achieving 1,000+ service visits in each rural district.

Delhi, India

• Service Volume Management: Supervised 56,000 service visits, ensuring service quality standards and customer satisfaction.
• Mobile Service Van Initiative: Increased customer access by 56,000 through mobile service van across 28 districts in U.P.
• Network Expansion: Supervised 123 sub-dealers, adding 3 dealers and 23 sub-dealers to enhance regional market presence.
• NPS Program: Implemented NPS program, reducing customer complaints by 39% in Meerut territory.

Master Of Business Administration - Mba, International Business

Engineer’S Degree, Mechanical Engineering