As Agile Scrum Lead at Capital Group, I transitioned the team from Waterfall to Agile SDLC, implementing Scrum and Kanban to enhance efficiency and accountability.I directed collaboration within the UX Design Scrum team, providing QA guidance that improved product quality on macOS and iOS platforms. By automating service request fulfillment with ServiceNow, I streamlined processes for faster response times.I facilitate Agile ceremonies, including Sprint Planning and Retrospectives, driving team engagement and alignment. Using ServiceNow analytics, I monitor IT service performance and create dashboards for KPIs and SLAs.In close collaboration with the Product Owner, I leverage Jira to track performance velocity and generate tailored reports. My shift from tracking hours to story points has optimized team performance and delivery.These initiatives have fostered a culture of agility and innovation, ensuring the delivery of high-quality solutions that meet client needs.

I have developed comprehensive business cases for payment and settlement service enhancements, ensuring compliance with industry standards such as HL7, FHIR, and EDI. My collaboration with stakeholders across the banking and payments sectors has focused on defining clear business and functional requirements, leveraging strong SQL skills for data analysis within Agile methodologies.I've gathered requirements for integrating various credit card functionalities, including account boarding and payment processing, to ensure a seamless user experience. Additionally, I facilitate Scrum ceremonies to enhance team engagement and foster a culture of continuous improvement, ensuring timely coordination of user testing and member notifications.Delivering high-quality documentation has been essential for guiding the design, coding, testing, and implementation of payment processing systems, with a focus on accurate integration of financial data standards like ISO 20022. I've conducted in-depth financial and operational analyses to assess settlement risks in claims processing and payment authorizations, proposing effective solutions to mitigate these risks.My work also involves implementing interoperability solutions for seamless data exchange across banking systems and optimizing payment workflows by identifying cross-functional design risks. Partnering with servicing teams, I've developed comprehensive end-to-end servicing strategies that enhance user experiences, supported by detailed documentation for effective knowledge management.I am committed to ongoing professional development, utilizing training resources to enhance my expertise in Agile practices, business analysis, project management, and financial data standards.

As a Project Manager, I collaborated with Telecom teams on the Ericsson project for Telenor Myanmar to understand client needs and directed analysis to deliver effective solutions. I managed project operations, including scoping, planning, and requirements gathering, ensuring compliance with Telecom regulations.I worked closely with Product Owners to document detailed requirements and led Agile Scrum ceremonies to enhance team communication. By coordinating with development teams, I ensured efficient collaboration and timely software delivery.I successfully delivered projects on schedule while maintaining quality standards and engaged with lead generation teams to identify new business opportunities. Throughout the project lifecycle, I defined user stories, prioritized backlogs, and mitigated risks for smooth delivery.Additionally, I facilitated User Acceptance Testing (UAT) sessions to validate functionality and assisted with deployments by coordinating approvals with Product Owners. I resolved project roadblocks, ensuring timely delivery of high-quality software products while fostering strong relationships with Telecom teams.

In my role as a Business Analyst and Agile Coordinator, I collaborated closely with the Product Owner to create and refine user stories for the product backlog, ensuring clarity for the engineering team. I led bi-weekly sprint planning meetings using Jira to prepare the team for upcoming sprints and maintained ongoing communication with the development team to track progress.I utilized basic SQL queries to support data analysis and reporting for client solutions while managing project operations, including scoping, planning, requirements gathering, and gap analysis. Addressing resource mobilization and interfacing needs was a key focus throughout the project lifecycle.I implemented issue tracking in VersionOne to monitor impediments related to user stories and provided thought leadership to promote strategic thinking and improvements in methodologies. My contributions included the development of Agile teams through assessments and training evaluations.I advocated for the benefits of Scrum, facilitating its adoption across the organization. I organized and facilitated key Agile ceremonies, including sprint planning, daily stand-ups, reviews, retrospectives, release planning, and demos. Collaborating with managers, I identified cross-team dependencies and effectively managed inter-team tasks to ensure seamless project execution.