• Reported to the Chief Information Officer, led an organisational wide business & digital transformation program, implementing cloud-based Microsoft 365 and self-service digital portals for complainants and AFCA members. • Oversaw the process transformation and organizational change management strategies to align core business processes with new planform and ensure smooth transition.• Championed agile methodologies and governance, introducing iterative development practices that significantly improved program responsiveness and adaptability.• Delivered a multi-release roadmap that introduced automation and data-driven actions, setting new standards in dispute resolution and user experience.

Led a global regulatory compliance initiative across 36 countries, ensuring ANZ's adherence to FATCA and CRS legislation. Directed multiple programs to enhance customer onboarding processes and implement advanced data management solutions.• Spearheaded $100M data analytics and customer outreach initiative, reducing data capture time , increasing efficiency by 20%.• Established Due Diligence competency framework, standardizing processes globally and improving audit ratings.• Championed Agile transformation, driving flexibility and continuous improvement in program delivery.• Engaged C-suite and government regulators via executive committee, ensuring top-down endorsement and alignment.• Developed 5-year product roadmap balancing customer needs and regulatory requirements, addressing key compliance risks with country CEOs and CFOs.