Pranay Rathi Email & Phone Number

Melbourne, Victoria, Australia

• Reported to the Chief Information Officer, led an organisational wide business & digital transformation program, implementing cloud-based Microsoft 365 and self-service digital portals for complainants and AFCA members.
• Oversaw the process transformation and organizational change management strategies to align core business processes with new planform and ensure smooth transition.
• Championed agile methodologies and governance, introducing iterative development practices that significantly improved program responsiveness and adaptability.
• Delivered a multi-release roadmap that introduced automation and data-driven actions, setting new standards in dispute resolution and user experience.

Melbourne, Australia

• Led a global regulatory compliance initiative across 36 countries, ensuring ANZ's adherence to FATCA and CRS legislation. Directed multiple programs to enhance customer onboarding processes and implement advanced data.
• Spearheaded $100M data analytics and customer outreach initiative, reducing data capture time, increasing efficiency by 20%.
• Established Due Diligence competency framework, standardizing processes globally and improving audit ratings.
• Championed Agile transformation, driving flexibility and continuous improvement in program delivery.
• Engaged C-suite and government regulators via executive committee, ensuring top-down endorsement and alignment.
• Developed 5-year product roadmap balancing customer needs and regulatory requirements, addressing key compliance risks with country CEOs and CFOs.

Melbourne

Melbourne, Australia

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Bachelor In Engineering, Electronics And Communication