Pranay Reddy Email & Phone Number

Bismarck, ND, US

St. Louis, MO, US

Fort Collins, CO, US

• Develops new applications including all relevant modules like facilities, mobile modules.
• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Handled ServiceNow Hi-portal and Upgrading versions.
• Working on Change management issues and bugs on existing workflows.
• Maintenance and expansion of Discovery across multiple networks, domains, and geographic locations.
• Coordinate coding, testing, implementation, integration and documentation of solution

Hartford, Connecticut, US

• Involved in gathering the Business Requirements and current state processes to develop and configure in the Service Now Platform.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created custom tables in CMDB and imported the data and the relationships.
• Involved in process standardization for the catalog items.
• Integrated Service now with Ansible using orchestration.

Portland, Maine, US

• Used ITIL practices to implement ServiceNow applications in phase by phase approach.
• Design and develop the new modules as per the requirement, troubleshoot and find out the root cause of the issues.
• Worked on reports and dashboards.
• Developing customizing and integrating Service request management, Change management, Incident management and Knowledge management.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now.
• Worked on service now performance analytics module, involved in configuring the incident dashboard.

San Jose, California, US

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and auto import of data into service now.
• Defining Service Level Agreements SLAs, notifications, and reports.
• Develops new applications from beginning to end.

London, England, GB