Pranay Reddy Email & Phone Number

Bismarck, Nd, Us

St. Louis, Mo, Us

Fort Collins, Co, Us

• Develops new applications including all relevant modules like facilities, mobile modules.• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.• Handled ServiceNow Hi-portal and Upgrading versions.• Working on Change management issues and bugs on existing workflows.• Maintenance and expansion of Discovery across multiple networks, domains, and geographic locations.• Coordinate coding, testing, implementation, integration and documentation of solution• Provide solutions that potentially impact other dependent projects and applications• Ensure that errors are detected to avoid production outages• Implemented the specialized modules of ServiceNow like HR Case Management, Service mapping, test management as a Developer and Administrator.• Manages the most complex projects and leads project organization, definition, planning, implementation and control, being responsible for technical and financial success including high customer satisfaction• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.• Technical ownership of Incident, Change, and Problem Management process.• Implemented custom Incident flow for the Computer System Validation team using Business Rules.• Creation of applications, modules, service catalog items, and workflows to streamline and automate a variety of tasks.

Hartford, Connecticut, Us

• Involved in gathering the Business Requirements and current state processes to develop and configure in the Service Now Platform.• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.• Manages data with Tables, the CMDB, Import Sets, and Update Sets.• Created custom tables in CMDB and imported the data and the relationships.• Involved in process standardization for the catalog items.• Integrated Service now with Ansible using orchestration.• Extensively worked on catalog items (Off-boarding & Onboarding)• Worked extensively on Email Inbound Actions.• Worked with Vendor on setting up and designing request solutions• Created workflows and catalog items.• Automated decommission of server using Orchestration workflow

Portland, Maine, Us

• Used ITIL practices to implement ServiceNow applications in phase by phase approach.• Design and develop the new modules as per the requirement, troubleshoot and find out the root cause of the issues.• Worked on reports and dashboards.• Developing customizing and integrating Service request management, Change management, Incident management and Knowledge management.• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now.• Worked on service now performance analytics module, involved in configuring the incident dashboard.• Created Access Control List (ACL) rules for forms, tables, modules and managed groups/roles according to the requirement.• Technical Troubleshooting with Customer Developers.• Configuring the scheduled jobs in ServiceNow.• Defined users, groups and roles and providing accessing permissions in ServiceNow.• Participated in validating Form and Table level using UI Policies in ServiceNow.

San Jose, California, Us

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.• Core Application Administration: Policies Interactions, Application Security, Events Notifications.• Managing client scripts, UI policies, UI actions and Data policies.• Moving data in and out of an instance using import sets and transform maps and auto import of data into service now.• Defining Service Level Agreements SLAs, notifications, and reports.• Develops new applications from beginning to end.• Maintains existing applications. Creates code that meets system standards.• Integration of service now with LDAP for authentication.• Integration of Service Now with BMC Remedy for ticket creation on change submit.• Recommends appropriate design alternatives to be implemented based on customer constraints

London, England, Gb