Pranee Mitchell Email & Phone Number

Australia

First Responder & Cadet Liasion Officer with Urban & South regionsProvide First Aid to the community at public eventsProvide information to the public about St JohnDevelop and train new members.Currently hold Level 2 Senior First Aid certificate.Part of the Communications division 2007 - Communication Division - HR Administration OfficerThe administration officer is responsible for the daily management of rostering of staff for all shiftsManagement of the communications division with events with Logistics and technical supportEnsuring all documents and procedures are kept up to date.Assist in the Communications planning for major events run from the communications centre.Provide administration support to the ACMT Liaison with internal and external stake holders and providers. Provide administration support to EMT at large events.Child Protection course attendedIntroduction to Command, Event Planning & SDP 1 - Front line Management courses undertaken

Dandenong South, Victoria, Australia

Melbourne, Australia

Supporter Services and Membership Team Leader The Team Leader of the Supporter Services Centre is to encourage and motivate the team and maintain the relationship they have with their key stake holders and their donors. Reconcile monthly bank ledger for interstate offices.Liaise with internal and external partiesManage team performance to meet QA standards.Maintain a quality focus, with emphasis on innovation and continuous improvement.Provide one on one training with each team memberManage productivity levels within the team through collaborative team work with peers.Oversee training externally and internally, personal development and performance managementManage and resolve complaints beyond the skills and experience of team members.Recruitment of staff (full time or casuals) and volunteers as required.Office management for new starters.Day to day management of 14 customer service officers through IVR telephone system.Achieve standards of service and business KPI'sMaintain own technical knowledge and provide support to direct reports and peers.Understand & support the vision of Red Cross.Live the Red Cross values by leading by example and demonstrate a commitment to managing the expectations of the values of the business. Part of the Business Improvement project and identified changes to processes within membership.AchievementsSuccessfully performance managed a team member back into a role where they could use their skills

The Client Services Manager is responsible for the ongoing support of the Financial Planner in managing ongoing client relationships. It is the responsibility of the Client services manager to anticipate the needs of the planner and associate for client information and to ensure that client work is done on schedule. .The Client Services Manager is also the first point of contact when staff training is required. They must also ensure service level agreements are met. The below list is also part of the client services manager role.Prepare all review files within 48 hours prior to the client review Preparation of Statements of Advice (SOA).Lead and manage team of 4 client service officers.Guide, support and develop the team, monitor their performance including giving constructive feedbackPlan, analyse, prioritise and evaluate workDiary ManagementProvide options to team to improve our customer serviceInstil workload strategies; current implementation of plan to work on Regional Correspondence Team backlog Ongoing management and audits of accreditation of all financial plannersEnsuring all administration requirements is met and clients well informed of their superannuation and investments.Reconcile managed fund trades and investment portfoliosLiaise with fund managers in relation to Wrap platform Xplain software used.AchievementsSuccessfully implemented change for 2 x CSO officers with medical conditions which ensured smooth transitions from Regional Correspondence Team to Group environment in Customer Service Teams

Managing the daily operations of the Fleet administration department.Prepare end of lease reconciliation for terminated PVP vehicles and dispatch to clients/drivers within agreed time.Create new dossiers (novated to finance transfers or novated to novated).Processing of final accounts.Manage the imminent expiry process for ex-PVP dossiersAssist staff and customers with general enquiries.Prepare and distribute monthly reports on termination activity.FBT reporting requirements.Develop new processes and load onto Knowledge centre. Train new staff members.Update work instructions when required.FSRA training completed ~ InsuranceCommunication & Supervisor training completed Administration to the fleet administration teamHandle enquires in relation to novated leases and salary packaging

Family And Community Services

Certificate III

Social Science

Year 12, Vce