Praneeth M Email and Phone Number

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.• Created Custom Objects and fields for transactional and contractual information.• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.• Created workflow rules and defined related tasks, email alerts, and field updates.• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

• Proficient in using market products for automation, consumer engagement and marketing management• Coordinated of-shore team of 8 members • Developed many requirements using metadata and change set.• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.• Developed many applications using service max to automate operational planning.• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.• Involving in doing unit testing by writing test classes and working with SIT and UAT.• Working with writing SOQL and SOSL queries.• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.• Worked on developing customer portal for Developed an Application for portal users • Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.• Provided development, implementation, and updating focusing on Sales cloud and Service cloud. .• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.• Defined objects and Field Level Security for different profiles.• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.• Created and maintained Reports and Dashboards to provide fast access to key business metrics. • Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates. • Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing. • Customized Chatter objects and tabs to view progress and discussion on business process.• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.• Responsible for weekly and monthly data export, updates, and backup for the organization.• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

• Developed the user interface for registration using HTML, CSS, jQuery and AJAX.• Responsible for technical planning, scheduling, design, implementation, testing, and post-implementation support. • Implemented JavaScript for Form Validation, Document Behaviors, look and feel and maintaining consistency.• Used Spring MVC, Spring Web, JSP, JSON, JQuery,JavaScript, Require JS,Node JS Http,CSS and HTML and followed W3C standard for the development of presentation layer.• Ensured site design integrity and quality control consistency throughout the project’s lifecycle.• Creation of wire frames and web templates from Photoshop documents. Developed interactive and dynamic flash survey tutorial.• Worked with Object Oriented programming concepts such as inheritance.• Responsible for checking cross browser compatibility and hence worked on • different browsers like safari, Internet explorer, Firefox and Google chrome. • Involved in Debugging, Design and Documentation.• Upload the code and do necessary changes and test the application in server, if needed then fix the bugs and test again.