• Experienced Salesforce Administrator/Developer with over 7 + years of IT experience.• Strong understanding of Sales Cloud, Service Cloud, and Community Cloud, Marketing Cloud, Einstein Analytics and Omni Studio and is familiar with modern technology and architecture.• Proven track record of solving complex problems from both an operational and technical perspective.• Deep understanding of Salesforce configuration, data model, security model, and other platform features.• Experience integrating Salesforce with other applications and developing and supporting Salesforce CRM and Marketing Automation platforms.• Expertise in maintaining the Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.• Created Roles, Profiles, Page Layouts, Record Type, and Assignment Rules, Workflow Alerts, Approval Processes, Process builders and Flows.• Hands on experience with Apex Language, Triggers, Classes, Test Methods, Test Cases, Visualforce Pages, Aura components, SOQL, SOSL and LWC.• Demonstrated ability to optimize and refactor legacy code by migrating Visual- force components to LWC, resulting in [quantify the improvement, e.g., faster load times].• Experienced in integration of external applications with Salesforce.com by using the webservices SOAP and REST API.• Developed Test Classes and Test Methods to ensure maximum code coverage in the production Instance.• Experienced in scripting languages like HTML, CSS, and Java Script.• Build Some basic UI components using Visual force pages, Aura web and LWC components.• Experienced in building and maintaining CI/CD pipelines using Jenkins, AWS Code Pipeline, and GitLab CI/CD.• Skilled in developing reports, dashboards, and processes to monitor data quality and integrity. • Ability to communicate effectively with all levels of the organization including technical, management and business customers.• Experience implementing Salesforce Single Sign-On (SSO) solutions for clients such as Okta, Azure AD and SAP.• Experience with Omni Studio platform capabilities, including Data Raptors, Integration Procedures, Calculation, Matrices and Procedures, Omni Scripts, Vlocity Data Model, and Salesforce.com Lightning Web Components.CERTIFICATIONS:• Salesforce Certified Associate • Salesforce Certified Admin • Salesforce Certified platform app developer• Salesforce Certified PD 1• Salesforce Omnistudio Developer
