Acting Team Lead And 4Th Level Engineer | Technical Support (Snapcomms)
Current* Provide technical support to Field Engineers, Technicians and Product Support personnel who are diagnosing, troubleshooting, repairing, and debugging highly technical, sophisticated, and complex computer software systems. * Respond to situations where first-line Product Support has failed to isolate or fix problems in malfunctioning software. * Report design, reliability, maintenance problems and defects to the Software Engineering Department and help them find permanent… Show more * Provide technical support to Field Engineers, Technicians and Product Support personnel who are diagnosing, troubleshooting, repairing, and debugging highly technical, sophisticated, and complex computer software systems. * Respond to situations where first-line Product Support has failed to isolate or fix problems in malfunctioning software. * Report design, reliability, maintenance problems and defects to the Software Engineering Department and help them find permanent resolutions. Show less