Pranesh Sthapit Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Queensland, Australia

• Operational support for platform serving millions of users globally, ensuring 24/7 availability and optimal performance• Linux and Windows server administration• Delivered L2 & L3 support for infrastructure and software component, resolving complex issues within strict SLA/SLO requirements to minimize disruptions.• Designed and implemented CI/CD pipelines using Azure Pipeline and Octopus pipelines• Support/develop SQL components of the application (DB, Stored Procedures/ SSIS/ SSRS/SQL Agent Jobs)• Manage/administrate webservices (IIS, Apache, Nginx, Certs, haproxy, keepalived)• Scripting with Python, Bash, PowerShell• Manage Azure services (VMs, Functions, Monitors, Cosmos DB, AKS, App Services, SQL, Data Lake)• Managed containerized applications using Docker and Kubernetes on Tanzu on prem and Azure (AKS), improving scalability and reliability• Utilized Nagios, Splunk, Grafana, Elastic search, Kibana, and PagerDuty for performance monitoring and proactive issue resolution• Configured and managed Azure service bus, RabbitMQ and Redis for messaging and caching• Utilize Confluence to facilitate effective documentation, collaboration, and knowledge sharing across teams.• Implemented security best practices for Azure infrastructure, including VNET and Firewall configurations, and security groups.Key Achievements: • Developed a Python application and deployed it to Azure Kubernetes Service (AKS) to monitor RabbitMQ queues via REST API, sending custom metrics to Prometheus, and created a Grafana dashboard that triggers alerts when a RabbitMQ queue loses a consumer.• Developed a Python application and deployed it to AKS to monitor Azure Service Bus, sending logs to Splunk, and built a Splunk dashboard that triggers alerts when the Service Bus experiences abnormal growth.• Developed and deployed a Python application to AKS that automatically tests the login functionality of a gaming website, enhancing reliability and user experience.

Gold Coast, Queensland, Australia

• Managing switches, routers, and access points• Implemented automated device provisioning using Microsoft Intune, reducing setup time by 50%• Led the research, selection, and integration of diverse third-party applications (including DocuSign, Xink, Mailchimp, JobAdder, and Zendesk), resulting in streamlined workflows, automated repetitive tasks, and a significant boost in operational efficiency while minimizing human error across all organizational levels• Strengthened email security by implementing DKIM and DMARC protocols• Migrated Microsoft 365 environment and company website from previous domain to new domain, ensuring seamless user experience• Designed and deployed a new SharePoint site based on comprehensive system analysis increasing collaboration by 50%• Developed custom in-house applications using Power Apps and Power Automate, streamlining business processes• Created interactive Power BI dashboards to visualize key performance indicators, enabling data-driven decision making• Automated CRM data entry using Python and Selenium, reducing manual input errors by 90%• Developed Python and Bash scripts to automate routine tasks, saving 10+ hours per week• Documented procedures and best practices in Trainual, improving administration efficiency• Managed and administered company website, DNS configuration, and SSL certificate renewals• Adhered to ITIL service management standards, ensuring consistent, high-quality IT support• Achieved 98% user satisfaction rate through efficient ticket resolution and proactive issue managementKey Achievements:• Initiated and led the project that achieved a remarkable 70% reduction in office telecom costs by successfully migrating to a Cloud VoIP solution• Automated Labor-Intensive Processes: Created automation scripts that streamlined repetitive tasks and improved efficiency• System analysis, Design and development on inhouse applications in power apps and dashboards in power bi

South Korea

• Lead and manage research projects focused on development of long-distance communication using LoRa protocol, including system testing and data collection for analysis• Collaboration with cross-functional teams, including engineers, industry partners, and other key stakeholders, to ensure project success• Managing project budgets and timelines to efficiently achieve research objectives• Oversee the procurement of LoRa hardware, including end devices, gateways, and antennas• Design and conduct experiments to develop algorithms, setup infrastructure, implement and conduct test• Analyze complex data sets and develop models to optimize performance, security, and energy efficiency• Configured MQTT broker to received LoRa packets from Gateways, and write to AWS Dynamo DB through lambda function • Built Python-based website running on CentOS, hosted on AWS EC2, that displays published data from LoRa devices.• Documented network architecture, configurations, and operational procedures, ensuring comprehensive system understanding and maintainability• Author technical papers, reports, and patent applications to document research findings and protect intellectual propertyKey Achievements:• Developed a fully functional prototype of the comprehensive system, demonstrating its capabilities and effectiveness in real-world applications.• Authored a peer-reviewed journal publication detailing the research findings, contributing to the body of knowledge in the field and showcasing the project's significance.

South Korea

• Taught graduate and undergraduate courses on Computer Networks Simulation, Python, C/C++ Programming• Mentored graduate students in research providing guidance on research methodology, simulations, and technical writing.

Korea

• Led innovative research on enhancing IEEE 802.11 (Wi-Fi), IEEE 802.15.4, and IEEE 802.15.6 protocols, achieving improved throughput, a 10% reduction in latency, and enhanced reliability across diverse network environments.• Developed and implemented advanced algorithms for signal processing and analysis, significantly improving wireless communication quality• Prototyped, analyzed and tested communication protocols using Python, MATLAB, and C/C++ and testbeds• Fostered a collaborative research environment, leading to multiple peer-reviewed publications and conference presentations• Mentored graduate students in research providing guidance on research methodology, simulations, and technical writingKey Achievements:• Authored and secured 4 patents for a groundbreaking solution to enhance IEEE 802.11 wireless networks• Authored a peer-reviewed journal publication of the research findings in tier-1 journals

South Korea

• Taught graduate and undergraduate courses on Computer Networks and Communication, and C/C++ Programming • Capstone Project to a class size of 60 students.