Pranit Gowder Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

• Provide high-level technical support & Resolved diverse range of technical issues across multiple systems, plants, and applications for customers and end-users across various time zones via teams video calls, email, and Team Support software.• Troubleshoot via front-end MDaaS software as well as SQL to resolve data issues within the product database.• Reproduce issues through extensive research, create & track internally via Jira, prioritize work for development resources. Mapped out, prioritized & managed development work for an entire solution, organize/assign development & Functional resources via Jira planning boards • Take ownership of communication of all customer accounts (30+) for MDG solution, communicating between customers, SAP corporation, development teams, and management to resolve, prioritize or escalate customer inquiries. • Learn & Maintain functional understanding of SAP PM, SAP ERP, Maximo, Oracle, MDG, MDaaS and SAP integrations for our products.• Implement master data solutions to support enterprise master data management/governance, data quality, and Integration.• Data cleansing of Customer records for material, equipment, manufacturer, and related production data. • Creation of technical documentation for new software features, customer trainings, and internal training via confluence.• Coordinate customer upgrades, participate in new customer implementations and project management cycle seeing customers from day 1 through hyper-care.

Durham, North Carolina, United States

● Learned and worked within CureMint’s tech stack including: Click-up, Hub-spot, Gather, and Google (Excel) Sheets● Onboarded many customer’s price-books & Product catalogs within strict deadlines, to grow CureMint’s system and improve customer purchasing experience ● Advised the Success Team on process improvements of the vendor sync process within the software● Wore many hats, & effectively worked with multiple CureMint teams, 40 hours a week, in a fast-paced, rapidly growing, start-up culture to exceed company set goals● Gained professional exposure & development in several facets of CureMint’s business including sales, management, & customer success

Raleigh, North Carolina, United States

● Coordinated between employees and customers to organize moving jobs throughout the Wake County area● Recruited, trained, & organized teams of student movers to satisfactorily complete jobs● Developed Moving for a Cure brand & customer relationships

Cary, North Carolina, United States

• Demonstrated strong knowledge of featured drinks and food items on extensive menu• Mastered timely order preparation and delivery skills • Developed Active listening and customer focused communication skills• Worked with Starbucks team to ensure effective customer service

Raleigh-Durham, North Carolina Area

• Organize schedules, • Serve the older residents efficiently and patiently • Bus Tables• Set up & clean up the dining hall• Knowledge of Food and Beverage Preparation according to resident’s dietary restrictions • Active listening and effective communication skills