• Proactively address issues and obstacles encountered during migrations, troubleshooting technical issues and coordinating with teams to resolve them promptly.• Actively participated in knowledge sharing sessions and workshops to stay updated on migration trends.• Directly involved in client interactions and leading migration projects• Responsible for preparing pre-sales documents and presentations (PPTs) to showcase migration solutions and capabilities.

·Working as Technical Specialist for Exchange On premise | Specialty- XADM.·Resolving Technical Queries related to Exchange On premise. ·Working for Premier/CRITSIT Support & handling Escalation cases.·Hands on Experience- Exchange 2013/2016/2019 Server.·Installation & Troubleshooting of Exchange server 2013/2016/2019.·Performed Migration for Exchange server 2013/2016/2019

• Working as a support engineer for O365 customers in Exchange online Services.• To handle calls made by users for technical issues.• To resolve technical issues on call.• Offering targeted technical engagements with Microsoft Partners by identifying opportunities and providing services proactively.• First line of contact to resolve customer issues related to O365 services.• Knowledge of O365 applications, Exchange online, Azure, Active Directory, Azure AAD connect.

• Installing & Troubleshooting of Windows Operating Systems.• Installation & configuration of mail client applications like MS-Outlook, and MS word PowerPoint (2010,2013).• Handling antivirus issues.• Updating and Maintaining Devices and Operating Systems.• Finding and Resolving Problems of operating systems.• Network Troubleshooting & Network Implementation.