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Pranita Biswas Email & Phone Number
Practice Head - Recruitment and Training
at
Confidential
4 phones found
area 832 and 703
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Practice Head - Recruitment and Training
Location
Washington Dc-Baltimore Area, United States
Company size
Who is Pranita Biswas? Overview
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Quick answer
Pranita Biswas is listed as Practice Head - Recruitment and Training at Confidential, a with 5768 employees, based in Washington Dc-Baltimore Area, United States. AeroLeads shows phone signal with area code 832, 703 and a matched LinkedIn profile for Pranita Biswas.
Pranita Biswas previously worked as Practice Head - Recruitment & Training at Techaxis, Inc and Sr. Manager Delivery at Techaxis, Inc. Pranita Biswas holds Master Of Business Administration (Mba), Human Resource from Welingkar Institute Of Management Development & Research.
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Confidential
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Profile bio
About Pranita Biswas
With over 10 years of dedicated experience in recruiting for Global IT Services, Software and HealthTech companies across North America, I have honed my ability to identify, attract, and secure top talent in a competitive marketplace. My passion lies in understanding the unique needs of each organization and leveraging my expertise to build high-performing teams that drive business success. I’ve had the privilege of partnering with leading IT service and software firms to understand their unique hiring needs, organizational culture, and growth objectives. Leveraging a deep understanding of the industry, I connect companies with professionals whose skills and vision align with their strategic goals. Whether it's filling critical leadership roles or finding game-changing talent for emerging markets, I focus on long-term fit and success.What sets me apart: - Extensive network of sales and business development professionals within the IT services and software space. -Proven track record in sourcing and placing executives who thrive in fast-paced, competitive markets. -A consultative approach, ensuring a seamless recruitment process from defining the role to onboarding. -Deep knowledge of the U.S. IT services landscape, enabling me to anticipate industry shifts and talent trends.In Addition, throughout my career, I have successfully built and led internal recruitment teams, fostering a collaborative environment that encourages mentorship and professional development. I believe that a strong team is the foundation of successful talent acquisition, and take pride in nurturing individual strengths to create a cohesive unit.I am adept at developing and delivering recruitment training programs that empower team members and enhance our collective skill set. By sharing best practices and innovative strategies, I ensure our recruitment efforts remain effective and aligned with industry standards.I thrive on building relationships with hiring managers and stakeholders, ensuring alignment with business goals and creating tailored recruitment strategies that attract the right talent. My strategic approach ensures that we not only fill positions quickly but also enhance the overall candidate experience.Let’s connect! if you're looking for the right talent to drive your business forward or are seeking the next step in your career. I’m always eager to network with fellow professionals and explore opportunities for collaboration.
Listed skills include Vendor Management, Business Development, Team Management, Management, and 24 others.
Current workplace
Pranita Biswas's current company
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Confidential
6 roles · 11 years
Pranita Biswas work experience
A career timeline built from the work history available for this profile.
Practice Head - Recruitment & Training
Current
2018 - Present
~8 yrs 6 mos
Sr. Manager Delivery
2016 - Sep 2018
Talent Acquisition Specialist
Techaxis Inc. is an executive search firm, focused on IT Services Industry in the USA. We, specialised in full-time (w2) talent search projects. We have been successfully helping our client to identify and recruit Sales, Business Development and Account Management (Hunters / Farmers) professionals. Web address: www.techaxisinc.comI am currently hiring - Head of Sales // Sales Leader Director // AVP // VP - Client Partner // Strategic Account Lead (Farmer)Director // AVP // VP - Sales // Business Development (Hunter)Pre-Sales Director Industry: Management Consulting and IT Services Industry Territory: North America & Europe I can be reached at pranita.biswas@techaxisinc.com
May 2014 - 2016
Am - Cs, Grievance, Digital Marketing & Online Operations (Service Desk)
Part of pilot project of Service Desk for Online Insurance Business.Managing the Contact Center (Voice & Non Voice) at the Vendor site (SITEL, IBM Daksh & Sparsh India) from Operation, Quality, Training up-selling aspects (offline & Online Customers).Conducting refresher Training on Process, Product & System for the Contact Center.Carrying out Quality Audits on regular basis to reduce the variance and continuous improvement initiatives. Calibrations conducted.Responsible for designing the Call and Email Scripts and taking compliance approval.Maintaining successful Client-Vendor relationship and ensured all agreed SLA’s are delivered (Vendor Management).Resolved Management, IRDA, Consumer Forum, Ombudsmen Escalations related to Policies & Process (offline & Online Customers) and ensured customer retention.Releasing regular Escalation MIS & Reports, Trends MIS, and Data Analytical Report to the stake holders and contributing to Management Reviews process.Executing Query, Request, Complaint (Q/R/C) Analysis and releasing the reports to the Management. Presenting monthly, quarterly, half-yearly and annual Q/R/C Trends to stake holders for management reviews. Accomplished the end to end back-operation process from verification of information to renewal premium co-ordination for all online policy customers. Provide comprehensive assistance to online customers in terms of post sales rights. Identified process glitch, designed and Implemented new process for Operations and Quality improvements. Understanding the business operations and objectives and analyzing workflow to design the process (As-Is and To-Be process flow).Cost reduction initiatives taken and implemented the same in the current operational process. Achievements - Efficiently managed the process of Closure desk and reduced escalation from 80% to 5% Reduced the Quality Variance to <2. Initiative taken and successfully executed IVR in the inbound Call Center.
Apr 2010 - Feb 2013
Sr. Associate, Team Lead
Part of the Pilot batch for O2 Telecommunication.Email & Web Chat Process (O2 Telecommunication) - Analyzing and auditing the Email’s of the new agents, finding process glitch and analyzing the ratio of various complaints inflow and doing a root cause analysis of the complaints received.Managing the performances of the “on job training” (OJT) Teams. Executing Query, Request, Complaint (Q/R/C) Analysis and releasing the reports to Management on regular basis.Escalation points for O2 email process.Responding & resolving customer’s queries, requests & complaints related to their Mobile Post Pay Connection & Broadband Connection via Email and Web Chat. Voice Process (Marks & Spencer Financial Services and Lloyds TSB) -Handling Inbound calls related to Bank Accounts, Credit Card / Charge Card / Budget Card.Providing updates on the additional services (Up-selling 20%). Resolving queries, requests and complaints through calls.Achievements - Awarded top performer for 2 consecutive years for quality initiatives and process improvements. Achieved 100% Quality for 2 two consecutive years.Awarded for the best email response out of 300 emails.
Sep 2005 - Feb 2010
2 education records
Pranita Biswas education
Master Of Business Administration (Mba), Human Resource
Welingkar Institute Of Management Development & Research
Bachelor Of Science; B Sc, Zoology
B.N. College, Guwahati University
FAQ
Frequently asked questions about Pranita Biswas
Quick answers generated from the profile data available on this page.
What company does Pranita Biswas work for?
Pranita Biswas works for Confidential.
What is Pranita Biswas's role at Confidential?
Pranita Biswas is listed as Practice Head - Recruitment and Training at Confidential.
What is Pranita Biswas's phone number?
AeroLeads has found 4 phone signal(s) with area code 832, 703 for Pranita Biswas at Confidential.
Where is Pranita Biswas based?
Pranita Biswas is based in Washington Dc-Baltimore Area, United States while working with Confidential.
What companies has Pranita Biswas worked for?
Pranita Biswas has worked for Confidential, Techaxis, Inc, Hdfc Life, and Firstsource Solution Limited,.
How can I contact Pranita Biswas?
You can use AeroLeads to view verified contact signals for Pranita Biswas at Confidential, including work email, phone, and LinkedIn data when available.
What schools did Pranita Biswas attend?
Pranita Biswas holds Master Of Business Administration (Mba), Human Resource from Welingkar Institute Of Management Development & Research.
What skills is Pranita Biswas known for?
Pranita Biswas is listed with skills including Vendor Management, Business Development, Team Management, Management, Recruiting, Crm, Talent Acquisition, and Talent Management.
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