Pranita Biswas

Pranita Biswas Email and Phone Number

Practice Head - Recruitment and Training @ Confidential
Ashburn, VA, US
Pranita Biswas's Location
Washington DC-Baltimore Area, United States, United States
Pranita Biswas's Contact Details
About Pranita Biswas

With over 10 years of dedicated experience in recruiting for Global IT Services, Software and HealthTech companies across North America, I have honed my ability to identify, attract, and secure top talent in a competitive marketplace. My passion lies in understanding the unique needs of each organization and leveraging my expertise to build high-performing teams that drive business success. I’ve had the privilege of partnering with leading IT service and software firms to understand their unique hiring needs, organizational culture, and growth objectives. Leveraging a deep understanding of the industry, I connect companies with professionals whose skills and vision align with their strategic goals. Whether it's filling critical leadership roles or finding game-changing talent for emerging markets, I focus on long-term fit and success.What sets me apart: - Extensive network of sales and business development professionals within the IT services and software space. -Proven track record in sourcing and placing executives who thrive in fast-paced, competitive markets. -A consultative approach, ensuring a seamless recruitment process from defining the role to onboarding. -Deep knowledge of the U.S. IT services landscape, enabling me to anticipate industry shifts and talent trends.In Addition, throughout my career, I have successfully built and led internal recruitment teams, fostering a collaborative environment that encourages mentorship and professional development. I believe that a strong team is the foundation of successful talent acquisition, and take pride in nurturing individual strengths to create a cohesive unit.I am adept at developing and delivering recruitment training programs that empower team members and enhance our collective skill set. By sharing best practices and innovative strategies, I ensure our recruitment efforts remain effective and aligned with industry standards.I thrive on building relationships with hiring managers and stakeholders, ensuring alignment with business goals and creating tailored recruitment strategies that attract the right talent. My strategic approach ensures that we not only fill positions quickly but also enhance the overall candidate experience.Let’s connect! if you're looking for the right talent to drive your business forward or are seeking the next step in your career. I’m always eager to network with fellow professionals and explore opportunities for collaboration.

Pranita Biswas's Current Company Details
Confidential

Confidential

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Practice Head - Recruitment and Training
Ashburn, VA, US
Employees:
5768
Pranita Biswas Work Experience Details
  • Confidential
    Practice Head - Recruitment And Training
    Confidential
    Ashburn, Va, Us
  • Techaxis, Inc
    Practice Head - Recruitment & Training
    Techaxis, Inc 2018 - Present
    Ashburn, Virginia, Us
  • Techaxis, Inc
    Sr. Manager Delivery
    Techaxis, Inc 2016 - Sep 2018
    Ashburn, Virginia, Us
  • Techaxis, Inc
    Talent Acquisition Specialist
    Techaxis, Inc May 2014 - 2016
    Ashburn, Virginia, Us
    Techaxis Inc. is an executive search firm, focused on IT Services Industry in the USA. We, specialised in full-time (w2) talent search projects. We have been successfully helping our client to identify and recruit Sales, Business Development and Account Management (Hunters / Farmers) professionals. Web address: www.techaxisinc.comI am currently hiring - Head of Sales // Sales Leader Director // AVP // VP - Client Partner // Strategic Account Lead (Farmer)Director // AVP // VP - Sales // Business Development (Hunter)Pre-Sales Director Industry: Management Consulting and IT Services Industry Territory: North America & Europe I can be reached at pranita.biswas@techaxisinc.com
  • Hdfc Life
    Am - Cs, Grievance, Digital Marketing & Online Operations (Service Desk)
    Hdfc Life Apr 2010 - Feb 2013
    Mumbai, Maharashtra, In
    Part of pilot project of Service Desk for Online Insurance Business.Managing the Contact Center (Voice & Non Voice) at the Vendor site (SITEL, IBM Daksh & Sparsh India) from Operation, Quality, Training up-selling aspects (offline & Online Customers).Conducting refresher Training on Process, Product & System for the Contact Center.Carrying out Quality Audits on regular basis to reduce the variance and continuous improvement initiatives. Calibrations conducted.Responsible for designing the Call and Email Scripts and taking compliance approval.Maintaining successful Client-Vendor relationship and ensured all agreed SLA’s are delivered (Vendor Management).Resolved Management, IRDA, Consumer Forum, Ombudsmen Escalations related to Policies & Process (offline & Online Customers) and ensured customer retention.Releasing regular Escalation MIS & Reports, Trends MIS, and Data Analytical Report to the stake holders and contributing to Management Reviews process.Executing Query, Request, Complaint (Q/R/C) Analysis and releasing the reports to the Management. Presenting monthly, quarterly, half-yearly and annual Q/R/C Trends to stake holders for management reviews. Accomplished the end to end back-operation process from verification of information to renewal premium co-ordination for all online policy customers. Provide comprehensive assistance to online customers in terms of post sales rights. Identified process glitch, designed and Implemented new process for Operations and Quality improvements. Understanding the business operations and objectives and analyzing workflow to design the process (As-Is and To-Be process flow).Cost reduction initiatives taken and implemented the same in the current operational process. Achievements - Efficiently managed the process of Closure desk and reduced escalation from 80% to 5% Reduced the Quality Variance to <2. Initiative taken and successfully executed IVR in the inbound Call Center.
  • Firstsource Solution Limited,
    Sr. Associate, Team Lead
    Firstsource Solution Limited, Sep 2005 - Feb 2010
    Mumbai, Mh, In
    Part of the Pilot batch for O2 Telecommunication.Email & Web Chat Process (O2 Telecommunication) - Analyzing and auditing the Email’s of the new agents, finding process glitch and analyzing the ratio of various complaints inflow and doing a root cause analysis of the complaints received.Managing the performances of the “on job training” (OJT) Teams. Executing Query, Request, Complaint (Q/R/C) Analysis and releasing the reports to Management on regular basis.Escalation points for O2 email process.Responding & resolving customer’s queries, requests & complaints related to their Mobile Post Pay Connection & Broadband Connection via Email and Web Chat. Voice Process (Marks & Spencer Financial Services and Lloyds TSB) -Handling Inbound calls related to Bank Accounts, Credit Card / Charge Card / Budget Card.Providing updates on the additional services (Up-selling 20%). Resolving queries, requests and complaints through calls.Achievements - Awarded top performer for 2 consecutive years for quality initiatives and process improvements. Achieved 100% Quality for 2 two consecutive years.Awarded for the best email response out of 300 emails.

Pranita Biswas Skills

Vendor Management Business Development Team Management Management Recruiting Crm Talent Acquisition Talent Management Performance Management Strategy Employee Engagement Mis Executive Search Screening Leadership Business Analysis Customer Relationship Management Benefits Negotiation Sales Account Management It Recruitment Employee Relations Customer Relations Senior Executive Leadership Talent Scouting Long Term Customer Relationships Data Management Management Information Systems

Pranita Biswas Education Details

  • Welingkar Institute Of Management Development & Research
    Welingkar Institute Of Management Development & Research
    Human Resource
  • B.N. College, Guwahati University
    B.N. College, Guwahati University
    Zoology

Frequently Asked Questions about Pranita Biswas

What company does Pranita Biswas work for?

Pranita Biswas works for Confidential

What is Pranita Biswas's role at the current company?

Pranita Biswas's current role is Practice Head - Recruitment and Training.

What is Pranita Biswas's email address?

Pranita Biswas's email address is pr****@****ail.com

What is Pranita Biswas's direct phone number?

Pranita Biswas's direct phone number is +183242*****

What schools did Pranita Biswas attend?

Pranita Biswas attended Welingkar Institute Of Management Development & Research, B.n. College, Guwahati University.

What skills is Pranita Biswas known for?

Pranita Biswas has skills like Vendor Management, Business Development, Team Management, Management, Recruiting, Crm, Talent Acquisition, Talent Management, Performance Management, Strategy, Employee Engagement, Mis.

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