Pranith Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

End to end delivery of the IT Major Incident Management Process, Change Management and Problem Management. Participation in quarterly meetings to present quarterly operations data analysis.

Bangalore

• Providing help and advice to customers using your organization’s products or services;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.• Handling customer complaints and any major incidents, such as a security issue and a customer being taken ill;• Keeping accurate records of discussions or correspondence with customers;• Analyzing statistics to determine the level of customer service your organization is providing;• Producing written information for customers, often involving use of computer packages/software;• Writing reports analyzing the customer service that our organization provides;• Developing feedback or complaints procedures for customers to use;• Developing customer service procedures, policies and standards for your organization or department.• Meeting with other managers to discuss possible improvements to customer service;• Being involved in staff recruitment and appraisals;• Training staff to deliver a high standard of customer service;• Leading or supervising a team of customer service staff;• Learning about your organization’s products or services and keeping up to date with changes;• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Bangalore Urban, Karnataka, India