Pranith Reddy Email & Phone Number

Cleveland, Ohio , Us

▶ Migrated 3 business units onto the shared global Salesforce platform, saving the company $20,000 annually on legacy platforms. ▶ Implemented Cases and onboarded support team with 300+ agents, leading to several improved KPIs including improving first call resolution rate by 15% and agent satisfaction by 25%.▶ Integrated with 3rd party applications▶ Collaborated with different teams and designed a process for daily loads.▶ Created a new community for managing the internal users.▶ Synched the data to the marketing cloud from Sales cloud.▶ Implemented the lead conversion process and created a qualifying strategy.▶ Implemented Order management System and Omni channel Inventory. ▶ Knowledge on Commerce Cloud business manager.▶ Created the aura components based on business requirements.▶ Mentor the new joiners and peer reviewed the team's code before deployment to production.▶ Created the end user training documentation and trained them on the new apps that are built on Salesforce.▶ Worked on Platform events and integrated with an active directory for managing the new hires.▶ Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.

Eden Prairie , Mn, Us

▶ Worked on Apex Classes and Apex Triggers for various functional needs in the application and linked them to manage the workflows implemented in the system.▶ Used collaboration tool Chatter for status update, document sharing, customize profiles, applications, and internal networking.▶ Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.▶ Created Lead assignment rules and case escalation rules.▶ Created field sets and configured field mappings to various objects using community user field mapping.▶ Worked extensively on Accounts, Contacts, Opportunities, Leads, Campaigns, Activities and Custom Objects.▶ Developed various Custom Reports, Dashboards and deployed them for different business user levels.▶ Integrated with third party applications using Rest API.▶ Refresh the sandboxes in regular intervals and deploy the code into production.▶ Provided the training to the internal business users to use the application and created the custom reports based on business requirements.▶ Supported the data migration activities for migration of data from various business sources with the support of Apex Data loader.

Pune, Maharashtra, In

▶ Created Business Requirement Document (BRD) and Functional Requirement Document (FRD).▶ Created Use cases, use case diagrams, Activity diagrams, and other flow charts to define the business process▶ Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.▶ Implemented the business logic using Workflows, Process builders, and Flow builder.▶ Conducted training sessions for business users to enhance their understanding of Salesforce technology functionalities and assisted in designing relevant training materials.▶ Planned and Performed UAT, Smoke and Regression testing and documented any issues found during the testing.▶ Worked on various Salesforce.com objects like Accounts, Contacts, Opportunities, Products, Orders, Leads, Campaign, Events, Cases, Report and Dashboards.▶ Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.▶ Created Use Cases to make developers understand the requirements in more easy way.