Senior Business Intelligence Analyst
• Spearheaded the development of an end-to-end framework for the training and communication of Business intelligence Management (BIM) products and services while also providing narrative-driven insights to make data more actionable as well as accessible.• Actively participated in the revenue forecasting project as an analyst for the forward-looking analytics team, evaluating and promptly presenting Applied Global Service (AGS) revenue for various products, enhancing data-driven decision-making.• Designed and executed business dashboards (finance, pricing, billing and spares) using Tableau and SQL, including interpreting complex data sets, developing project ideas, monitoring progress, setting deadlines, resolving issues, evaluating performance and ensuring overall stakeholder satisfaction.• Led Webex training sessions on Certified Data Source and Self-Service Business Intelligence, empowering business users to perform business analytics independently and effectively.• Supported the automation of billing reports for Total Parts Management and initiated the customer consignment automation project, streamlining billing processes & reducing time across regions for GCC Order Management team.