Pranitha Shetty Email & Phone Number

Bengaluru, KA, IN

United Arab Emirates

Renewal Coordination, Client Relationship Management, Contract Administration, Negotiation and Communication,

Bengaluru, Karnataka, India

• Creating manual/web work orders accurately per customer contracts well within stipulated cutoffs. Accuracy will be the key for this activity as it impacts customers directly.
• Maintaining operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.
• Working to enforce the company’s standardization objectives while ensuring no revenue impact.
• Assisting with post-conversion cleanup, analysis, auditing, and remediation projects as required.
• Creating reports for customers as per customer requirements.

Greater Bengaluru Area

• Researched and analyzed customer inquiries and provided an accurate resolution within the required SLA with total customer satisfaction.
• Provided timely and accurate assistance to customers regarding order status, shipment tracking, and delivery inquiries.
• Collaborated with internal teams, including operations, warehouse, and transportation, to address customer concerns and optimize logistics processes.
• Communicated proactively with customers regarding delays, changes, or issues with their shipments, providing alternative solutions when necessary.
• Worked to enforce the company's standardization objectives while ensuring no revenue impact. Assist with post-conversion cleanup, analysis, auditing, and remediation projects as required.
• Utilized logistics software and systems to track shipments, manage inventory, and generate reports for analysis.

Mangaluru, Karnataka, India

• . Supported the financial department by handling daily accounting tasks.
• Spearheaded accounts receivable & payable process & assisted in reviewing expenses.

Mangaluru, Karnataka, India

• Edited key data to a high standard.
• Reviewed data and identified abnormalities and inconsistencies quickly and efficiently.
• Facilitated customer service by responding to partners in a timely and professional manner.
• Collaborated daily with a variety of internal and external customers.
• Drafted various reports as and when required for the management.

Master Of Business Administration - Mba, Global Business (Human Resource & Marketing)

Activities and Societies:

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, 7.6