Pranjal Sarma Email and Phone Number

An experienced Benefits Operations Manager with a strong track record of delivering exceptional results across the range of industries. Throughout my career, I have developed my skills in strategic planning, problem-solving, service delivery management, continuous improvement planning, stakeholder management, people management, training and development, reporting, and creating process documentation (SOPs).At Wipro DO&P, I currently serve as the primary contact person for client relationships and oversees all operational deliverables including ongoing projects, escalations, E&Os, process improvements, BCP, and risk management. I manage a team of Analysts/Senior Analysts responsible for pension payroll administration for US clients. I am also leading the process transition and FTE mapping for work from the US team to India unit. I coach and develops new hires, providing feedback and creating IDPs to ensure their growth and success within the company.Prior to this role, I served as the India Operations Manager at Wipro DO&P from 2015-2020. I was responsible for ensuring seamless delivery on assigned SLAs, managing all aspects of performance management, and developing colleagues. My innovative ideas and process improvements, along with my skill of creating process documentation, enabled the team to stay flexible and adapt to changing requirements.I also worked as a Benefits Operations Administrator at Aon-Hewitt, contributing to a wide variety of record-keeping and pension payroll processing activities that supported North American clients. During  my time here, I became skilled in calculating and recording payroll deductions, processing requests for paychecks advances, and processing terminations.I began my career at ABN-Amro Bank, where I served as a Customer Care Executive for more than a year. In this role, I was responsible for handling the card activation, customer service, and after-sales of RBS credit card holders. I also prepared MIS reports to track progress and report to the leadership team on key metrics.Throughout my career, I have developed strong skills in strategic planning, problem-solving, and decision-making, and I am dedicated to providing exceptional service to all stakeholders. I am skilled at managing people, training and developing a team, and adapting to changing business requirements. I am confident that my experience and skills make me ideally suited for any role in the operations management field.