• Test quality assurance of batch pages and handle company website issues.• Working on an Apple macOS laptop daily.• I support the Internal/B2C Team with any course/batch page, Live Classes, Mock Tests, and Coupons.• Provide training to B2B Customers for the backend website related to the course page, Creating & Scheduling: Live classes, Mock Tests, and Content uploading.• Creating and Managing Product Course/Batch customization and hybrid Course Batch pages.• Working on Zoho: Desk, CRM, Mail & Customize Layout & Field process.• Using HTML/CSS for website course page customization.• Using LucidChart for Course/Batch flow design.

• Product Batch page creation.• Creating and Managing Live Classes, Mock Tests, Group creation, Content Handling, and Resolving Issues related to Customers on a remote basis.• Using HTML/CSS for website course page customization.• Using LucidChart for Course/Batch flow design.

Convert leads and sells IT/no--IT certifications, online trainings, Schedule exams Online and Accreditations over the telephone, mail, in--person by performing the following duties.

Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications. Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions as well as administrative support, accessing network systems at their ‘root’ level.

Role to manage and maintain a mixed server environment (Windows/Unix/Linux), ensuring 99.9% or better uptime. Enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Ensure Windows IT infrastructure is available, reliable, and stable individually or under the guidance of experienced personnel. Monitoring and maintenance of the systems and serving as a focal point for support are also done routinely.