Pranushka Mandal Email and Phone Number

• Facilitated check-ins for 700 students during peak times, coordinating with 45 coworkers via Microsoft Teams.• Resolved 50+ emergency incidents, utilizing Microsoft 365 to optimize documentation and ensure student safety.

• Coordinated information flow, keeping stakeholders updated on key issues, improving response times by 15%.• Pioneered prompt responses to inquiries, demonstrating policy knowledge and ensuring confidentiality.

• Resolved the majority of user inquiries on first contact while supporting the Dolphin Healthcare Information System.• Improved customer understanding and operational efficiency by documenting IT processes and user data in Excel.• Tested software patches and updates for the Dolphin system in collaboration with the development team, ensuring seamless integration and minimal downtime.• Set up and configured cloud-based storage solutions, enhancing data accessibility and security for… Show more • Resolved the majority of user inquiries on first contact while supporting the Dolphin Healthcare Information System.• Improved customer understanding and operational efficiency by documenting IT processes and user data in Excel.• Tested software patches and updates for the Dolphin system in collaboration with the development team, ensuring seamless integration and minimal downtime.• Set up and configured cloud-based storage solutions, enhancing data accessibility and security for healthcare providers using the Dolphin platform. Show less