- Manage customer service activities based on Company's sales polices;- Build strong and healthy relationships with customers;- Solve various issues related to the Service by providing information upon request using the CRM system;- Forward and escalate cases to relevant departments within the company to resolve inquires, and than contact customers to give them accurate feedback on the progress of their case;- Identify problems that might arise from operations and recommend improvements that will yield better results;- Assist management in ensuring performance goals are met and report periodically on the successful completion of targets and performance goals;- Mentor or give direction to junior team members and provide training on best practices;- Deliver excellent customer service."Consulcesi Group" is the biggest network in Europe dedicated to professionals working in health care. The Group is composed of leading experienced companies located in London, Lugano, Miami, Rome and Tirana, representing a milestone for job seekers and professionals alike.

- Finalize ticketing operations initiated in Front-line;- Handle frequent flyer issues on the Loyalty Program Millemiglia;- Personally intervene to handle the call back of unsatisfied customers regarding schedules, Airline regulations, procedure and policies (phone calls in English, Italian and Greek language);- Solve cases related to other Airline Departments (Airport Station Managers, Medicine on Board office, Special Assistance office);- Reply to queries arriving from different market representatives (local offices in 35 countries);- Assist front-line agents during emergencies (airline/airport strikes, flight cancelations) to determine customer requirements and travel preferences, and help customers make better travel plans;- Trace lost, delayed, or misdirected baggage for customers;- Monitor the progress of SLA on back office and intervene to accelerate the process;- Prepare daily reports on work progress metrics."Albacall sha" belonged to a group called ABRAMO Holding S.p.A. which from 2012 to 2021 provided outsourced 24/7 customer services to Alitalia - SAI S.p.A. (organized in Front-line, back office and claim department, handling 35 markets in 18 languages)

- Lecturer of the Module “Organisation on SME”, part of a Bachelor Degree program.- Classroom teaching, academic advising and counselling of students;- Participation in departmental committee work;- Development of the curriculum.

- Plan and carry out activities on a strict budget;- Oversee the commercial distribution of products and line-products on various channels;- Create and execute a Marketing plan;- Collaborate with media organizations and advertising agencies;"Cosmesi Center" was the distributor of BOLTON GROUP in Albania (Main brands: Rio Mare, Omino Bianco, Borotalco, Neutro Roberts)

- Write market studies on specific products;- Prepare drafts and reports;- Research strategies; anticipate new opportunities;- Explore particular needs;- Analyze and share the process with the clients;- Keep relations with important clients by making periodical visits."COMPORT shpk" was the first Albanian company to offer a wide range of quality marketing solutions, online advertisement, event writing, and custom-made web pages.