Prashant Patel C.E.T. Email & Phone Number

Hanover, Ontario, Canada

Proactive monitoring of network services and fixed satellite service customers and manage troubleshooting investigation of reported faults until services have been restored. Perform hands on corrective and preventative measures to Allan Park earth station critical systems, TT&C ground communications equipment and on site customer services. Majority of technical support is phone based with remote access thorough supervisory systems.

Toronto, Canada Area

Toronto, Canada Area

Responsible for performing corrective and preventative maintenance on voice, data, audio and video broadcast equipment, digital encoders, and multiplex services in addition to networking hardware, such as routers, modulators, switches and hubs.. to name a few like IF and RF hardware - up/down converters, travelling wave tube amplifiers (TWTA).

Etobicoke

Perform a variety of routine tasks associated with the installation, service and calibration of a diverse range of Low Intensity Laser therapy devices manufactured by Meditech ranging from Technical support to excisting clintel & Engineering, RMA creation, Quote preparation, Production & sales support.

North Bay, Ontario

Second line and third line maintenance repairs on AN/FPS-124 radar; LHCN project gear; GAG Radios on micro and macro level consisting of RF/IF, Microwave, Digital and Analog circuitry for the North Warning System. Provide technical support to the Northern sites via E-Mail, phone and or replication of the issue at the live RADAR site.

Markham, Ontario

Published the test plan for the HDMI 7.1 audio channel for the new fusion Microprocessor according to hardware industry standards & Performed validation and benchmark tests to aid in the investigation of possible causes of problems in regards to video and audio processing within the GPU.

Toronto, Ontario, Canada

First level problem determination including assessing the severity of the issue, trouble-shooting and provide accurate and timely corrective measures to customers on necessary actions required to achieve resolution & efficiently prioritize and manage the email Technical support queue and ensure customers are responded to in a timely and professional manner for all the V.P & D Broadcast communication products.

Burlington, Ontario

Coordinated multiple priorities and projects including testing, technical support and failure analysis of the returned cards for upgrades, and repairs within warranty at the component and system level & Configured and performed a detailed test for the new firmware releases and provide feedback to Engineering on any changes or testing procedures to improve functionality and firmware upgrades before they are officially released for the Technicians on floor as well as customers.

Associate'S Degree, Electronics Engineering Technology

High School