Praphan Chongwattanapirom Email & Phone Number

Australia

Sydney, New South Wales, Australia

- Account management. Serving as the initial point of contact for responding to client inquiries regarding quotes, sample feasibilities, and project pricing. Following up with the clients on monthly basis to identify any potential quotes and facilitate quarterly client meetings.- Project management. Managed online research project tasks including survey set up, sampling and quota set up, scripting, data processing, translations, and coding. - Successfully managed over 15 projects full services monthly, handling diverse studies such as multi-country conjoint studies, Max-diff analysis, and tracker studies from Fiftyfive5 and Nature. - Monitored the progress of fieldwork, ensuring daily updated to client. Managed client queries and coordinated with external sample providers regarding to panel consolidation.- Facilitated monthly face-to-face client meetings aimed at gathering valuable feedback and identifying potential business opportunities. - Managed projects invoicing. Coordinated with client finance team to resolve any disputes or unpaid invoices, ensuring a seamless financial process.

Sydney, Australia

• Developed strong project and account management skills in market research, driving growth within existing client accounts.• Managed the transition from traditional market research questionnaires to digital versions, which included reviewing questionnaire designs, collaborating with programming teams for initial setup, sampling, translations, data processing and coding using Toluna’s own software platform.• Collaborated with the India-based operations team for efficient data collection, quality checks, and real-time data analytics using Toluna’s technology. • Managed more than 30 projects per month for 10 global accounts including Toyota, P&G and Nestle.• Acted as the escalation point for clients, vendors, and internal teams. • Conducted monthly client meetings to enhance satisfaction and continuous improvement.• Successfully maintained and expanded client accounts while contributing to monthly sales targets with the Sales Director.

Sydney, Australia

• Led global accounts in the Asia and Australia regions, cultivating strong client relationships.• Collaborated with sales as an expert to understand client's research project requirements and tailoring Toluna’s DIY technology to meet unique project needs.• Managed multiple concurrent projects in a fast-paced environment and consistently meeting deadlines. • Built strong relationships with clients to ensure their satisfaction with Toluna’s products and services.• Acquired expertise in troubleshooting and providing effective workarounds for Toluna DIY software projects.• Achieved an impressive 80% client satisfaction rating in the annual evaluation conducted by Nielsen, a renowned market research agency.

Sydney

• Generated new business opportunities leading to business development growth. • Client and vendor relationship management.• Identified and pursued potential clients leads for ongoing business development in Australia, Singapore, and Thailand.• Managed online market research and technology projects and delivered them on time.• Generated and updated daily project reports to clients.• Maintained and improved service and operations quality standard.

Sydney, Australia

• Served as the first point of contact for client’s quote queries, proposals, and specifications, overseeing project management and client services. • Collated and verified data results from global panels.• Developed strategic sample plans with the Account Manager to ensure delivery within budgetary and time constraints.• Coordinated and managed relationships with external panel vendors to ensure the overall success of the projects.• Managed invoicing for both clients and external vendors.• Managed 30 market research accounts globally, focusing on clients in Australia, New Zealand, Singapore, Philippines, and Thailand through establishing, maintaining, and strengthening Asia Pacific client relationships.• Managed a large national Australian project from its introduction and grew it into a top-tier account generating annual revenue of $1M+.• I was the preferred Account Manager on one of the top accounts by revenue for APAC between 2008 and 2011.• Managed data collection plan with internal sampling team to project specifications and timelines.

Sydney, Australia

• Validated information and liaised with various carriers to ensure smooth provisioning of orders while working closely with Project Managers and Services Managers.• Successfully met tight timelines for over 200 local service installations with major clients, demonstrating strong project management skills and ability to deliver exceptional results under pressure

Sydney, Australia

• Administered, monitored, and maintained AT&T implementation toolsets and databases, compiling tracking reports, and resolving implementation issues with customers and AT&T teams.• Successfully delivered service installations in Australia, New Zealand, Singapore, Thailand, and Malaysia for global client services installation projects, showcasing strong project management skills and cross-cultural competency.

Sydney, Australia

• Streamlined disconnection procedures for Asian countries, achieving over 98% ontime delivery rate for required service disconnections.• Handled more than 800 orders per month with a 99.2% on-time success rate, earning the "Spot Award" for the month.

Master'S Degree, Communication Management

Bachelor'S Degree, Business Administration