Support customer requests and resolve customer problems

●Trained customers to use the system via online meeting and on-site meeting● Demonstrated the softwares to customers and show the use cases● Supported customer requests and resolved customer problems●Gathered requirements from customer to develop and improve the system● Made new feature mock up and wireframes● Conducted system testing, ensuring quality before customer deployment● Planned and tracked system development as project timeline● Collaborated with… Show more ●Trained customers to use the system via online meeting and on-site meeting● Demonstrated the softwares to customers and show the use cases● Supported customer requests and resolved customer problems●Gathered requirements from customer to develop and improve the system● Made new feature mock up and wireframes● Conducted system testing, ensuring quality before customer deployment● Planned and tracked system development as project timeline● Collaborated with development team and UX/UI team to develop new features● Prepared manual books for new feature and updated manual books● Identified and trobleshooted system bugs● Assisted in IT proposal development and project-related documentation.● Coordinated with a foreign partner via email to report and resolve system bugs● Prepared demo projects for sale team Show less

- Deal directly with customers either by telephone and texting- Trained customers to use Shipnity website privately via online meeting