Prapti Sethi Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Client- NBN (July 2022-Present)• Worked on identifying opportunities and potential threats to the business to enhance revenue opportunities.• Implemented customer retention model and other forecasting models to predict customer churn in Python programming.• Creating dashboards in Power BI using DAX expressions, power query and turning recommendations into valuable insights for business.• Designed and implemented Risk Management System (Dashboard) to understand the impact on the project and come up with mitigation strategies.• Performed change management activities such as raised a change by avoiding conflicting dates, communicated the change to external stakeholders, performed analysis of the tasks done during the change. • Developed a program governance pack and chaired fortnightly governance sessions and RAID review sessions to provide visibility across leadership team.• Created Program POAP, Master Schedule, Resource Plan, RACI, Program Management Plan, Road Maps and Migration plan to assist Project Manager for smooth running of project.Client- NBN (Oct 2021-June 2022)• Provided analysis across IT Infrastructure team on 500+ full time and extended workforce members, financial management reporting on Capex and Opex cost, forecasts and accruals and project status.• Worked closely with high level stakeholders and revenue management team to determine and leveraging revenue maximization strategies and market optimization using advanced excel and PowerPoint presentations.• Optimized Resource Management Process successfully which reduced project spending by 15%.

Melbourne, Victoria, Australia

• Lead requirement defining with clients to understand business processes and business needs and implementing such models in Python.• Extracting data from Microsoft SQL server using SQL queries and turning into actionable insights for data reports and maintaining dashboards in Power BI.• Created useful insights for project's success using power BI, which was used by senior management to make decisions effectively.• Participated in risk mitigation and provide creative solution to deliver within establish time and resource constraints.

Melbourne, Victoria, Australia

•Maintain strong relation with client throughout the project using effective client communication via Slack channel, e-mails and Skype calls. •Created reports , training manuals and other documents to assist end users with the implementation and understanding of the project. •Worked on entire Zoho suite - Zoho people, Zoho bookings, Zoho meetings, Zoho CRM, Zoho Knowledge base, Zoho SalesIQ. •Performed data migration from legacy systems to Zoho CRM.•Created a requirement traceability matrix to keep track of the functionalities and project progress. •Incorporated process modelling diagrams like UML and BPM to understand the functionality of the system in detail.

Melbourne, Australia

Monitor and report project manager about status of the project, on-going issues and progress towards milestones both technical and non-technical.• Delivered a detailed capacity and capability analysis report to understand the infrastructure needs in terms of networks, people, process maturity and system capabilities to handle huge scope of work coming from JB-HiFi.• Engage with stakeholders to analyze queries, business needs, challenges, provide advice and address issues in coordination with broader teams.• Collaborated with client implementation managers and implementation team to timely update all details of JB HiFi.• Assist in translating business needs into clear program requirements which are aligned to broader strategy of the project.• Collaborated with the creation and maintenance of processes and work on documents, QRG’s and FAQ’s for the new BPM software with the National workflow manager.

Melbourne, Victoria, Australia

Worked in Agile environment on a website which was designed from scratch. • Facilitated workshops with C-Level executives and subject matter experts from theorganisation. This helped in identifying the gaps in the current process. •Created user stories and acceptance criteria for every iteration for developers to understand the requirements and clients to test the product. • Carefully gathered requirements from key stakeholders and document them using JIRA. • Developed story board and design efficient & clean User interface (UI/UX) wireframes for “okta verification” using tools like sketch, Proto and Invision. • Worked on verification domain of the website and performed unit testing after creating test cases for the functions.

India

• Worked for Gulf International Bank (a bank in Zimbabwe): Document business requirements, creatingbusiness process maps, requirement traceability matrix, data flow diagrams and use cases.• Developed the plan to identify the sequence of activities in the project so as to achieve thedelivery of project on time and within budget.• Contributed to technical aspects of change management including impact analysis, businessprocesses, integration testing, test cases (scripts) and user training.• Facilitated workshop with team members to conduct software analysis and identified as-isprocess of the organisation along with the product that suits them the most. Successfullyconducted prototype sessions with clients and other stakeholders.• Successfully handle the project while team members were onsite making the project go-live.This result in get me award for rising star of the organisation.• Review test plans, scripts to meet the acceptance criteria and work with testing team to ensuretimely and quality delivery.

New Delhi Area, India

At Indian railways I was responsible for gathering requirements for the Security Management System Dashboard. Also, I analyzed different kinds of data (theft, murder, rape in trains) for the final dashboard.• Analyzed in detail what is required in the project and did efficient requirement gathering• Delivered detailed theft analysis report for the Indian railways required for the project. A comprehensive analysis of the existing process was performed so as to identify the gaps inthe current process.• Quality assurance of data and strong attention to detail to ensure that the information isappropriately filled into systems.

Masters Of Business Information Systems, Business Analyst

Bachelor'S Degree, Information Technology