Prarthana Bhatt Email and Phone Number

A smart worker digging into customer problems, troubleshooting daily, rebooting occasionally for a significant upgrade and providing better outcomes to the company.At present working as a cloud senior analyst at Accenture. Handling troubleshooting of suse servers configured in AZURE, AWS & GCP. Learning different cloud platforms and aspiring to work on the same and gain good experience in cloud technology. Learning devops.ITIL V4 & AZ900 certified. Experience of working in RHEL, SUSE servers, basic knowledge of AWS & AZURE services including IAM roles, creating & managing S3 buckets, launching EC2 instances and creating VPC, managing storage in azure, managing network security rules according to customer requirements.Handling direct customer calls for troubleshooting linux issues.Working on cloud platforms and handling server management, monitoring resource healths, in azure and aws.Working on customer requirements, resolving network connectivity issues on onpremise to cloud connections.Having lead an incident management team, direct communication with customer and resolving their technical problems has improved my confidence level and motivated to own up challenges in future.Looking forward to gain and share technical as well as process knowledge in Cloud technology in future