• Diagnosed and resolved hardware and software issues, including operating system errors, software malfunctions, and network connectivity problems.• Utilized remote desktop tools to troubleshoot and resolve user issues efficiently.• Installed and configured new hardware and software, ensuring accurate setup and integration.• Performed regular system maintenance tasks such as updates, patches, and backups to ensure optimal system performance.• Provided clear and concise instructions to users with varying technical backgrounds, enhancing their understanding and problem-solving capabilities.• Managed support requests via phone, email, chat, and ticketing systems, ensuring timely and effective resolution.• Conducted follow-up communications to verify issue resolution and offered additional support when necessary.• Documented all user interactions, issues, and solutions in the ticketing system, contributing to a comprehensive knowledge base.• Created and maintained user guides, FAQs, and troubleshooting documents to facilitate user self-help.• Identified and reported recurring issues to senior technical teams for further investigation and resolution.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.• Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.• Reduced call resolution time by effectively troubleshooting software and hardware problems.• Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.• Configured and tested new software and hardware.• Managed approximately 50 calls and emails per day from customers.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Handled customer inquiries and suggestions courteously and professionally.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.• Developed strong product knowledge to provide informed recommendations based on individual customer needs.• Participated in team meetings and training sessions to stay informed about product updates and changes

• Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.• Wrote custom HTML and JavaScript for existing websites.• Utilized version control tools like Git and GitHub to manage code, track changes, and collaborate with fellow developers.• Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for client presentations and feedback sessions.• Worked closely with developers on creating new code.• Collaborated with cross-functional teams to design, develop, and launch innovative web applications.

• Designed, coded, and debugged applications using C#, Java, and C++ within the Software development Life Cycle.• Conducted code analysis, requirements analysis, and software reviews to ensure quality and reliability.• Interacted with customers to provide production support, addressing technical issues, and ensuring customer satisfaction.• Collaborated with cross-functional teams to deliver technical solutions and resolve complex customer issues.• Handled technically challenging and politically sensitive customer situations with professionalism and leadership.• Communicated effectively with customers to gather information, explain issue resolutions, and provide status updates.• Demonstrated troubleshooting skills to resolve difficult customer issues via telephone, email, and chat services.• Collaborated with internal teams to ensure seamless support and customer satisfaction.