As an experienced IT professional with 8 years of experience in application support, SQL support, analysis, testing, implementation, and maintenance, I am well-equipped to fulfill the role of an Application Support Engineer. My expertise in Windows, Microsoft SQL Server, SoapUI, Citrix Gateway, Fiddler Everywhere, IIS, WinSCP, Microsoft Office Applications, and SQL will enable me to deliver quality work to clients, maintain client relations, and address ongoing issues.In my current role as an Application Support Engineer at Microtelecom Consulting LLP, I am responsible for monitoring scheduled jobs, providing support for failed jobs, CRQ implementation and deployment on UAT and Prod environments, communicating with Dev and QA teams, keeping track of identified issues/fixes in KT documents, providing data to business for analysis, and maintaining necessary documentation around technical procedures and operational procedures.In my previous role as a Software Support Engineer at S2 Infotech International Pvt. Ltd., I gained valuable experience providing product support to BBNL's Project Management Tool and managing all requests for systems. I resolved issues, analyzed system logs, updated data from the backend, managed L1 team, prepared reports, and handled documentation of daily project progress reports. I am a certified Project Management Essentials Professional, ISO/IEC 27001 Information Security Associate, and ISO 9001 Quality Management System Associate. I have also completed courses on SQL, Intro to Service Management with ITIL® 4, Learning SFTP, API Test Automation with SoapUI, and possess skills in Microsoft SQL Server, analytical skills, Postman API, WinSCP, Jira Service Desk, Microsoft Power Apps, Sanity Testing, Customer Support, and Problem Solving.I am a diligent professional with international support experience (US, UK, Ireland, Philippines), excellent analytical and problem-solving skills, and knowledge of all phases of software development. I am seeking opportunities to leverage my skills and experience in application support and testing to deliver quality results to clients.