**Provided expert technical support for hardware and software issues to customers and internal teams, ensuring prompt and efficient resolution.****Diagnosed and resolved complex technical problems via phone, email, and live chat, achieving high customer satisfaction rates.****Installed, configured, and maintained computer systems and software applications, ensuring optimal performance and minimal downtime.****Collaborated with cross-functional teams to identify and address systemic issues, contributing to continuous improvement processes.****Created and maintained detailed documentation of troubleshooting processes, solutions, and system configurations.****Trained and mentored junior support staff, enhancing team capability and knowledge-sharing.****Utilized various monitoring tools to proactively identify and resolve potential issues before they impacted users.****Managed and tracked support tickets using CDAX, ensuring timely updates and resolution within SLAs.****Conducted software and hardware testing to verify and validate fixes, ensuring quality and reliability.****Stayed current with emerging technologies and industry trends, applying new knowledge to improve support processes and tools.** Provided technical support to a diverse clientele, predominantly in the North America and Canada region.

* Respond to customer inquiries and troubleshoot technical issues via phone and live support* Diagnose and resolve hardware, software, and network-related problems* Escalate complex issues to senior technicians or engineering teams as needed* Document customer interactions and technical issues in a ticketing system* Follow up with customers to ensure their issues have been resolved to their satisfaction* Stay up to date with new products and technologies through training and self-study* Communicate technical information to non-technical customers in a clear and concise manner* Meet or exceed customer satisfaction goals as set by the company* Contribute to the development of technical support best practices and documentation* Participate in on-call rotation for after-hours support as needed

* Developing and implementing strategies to improve lead generation: This may involve analyzing data on past performance, identifying trends and patterns, and testing new tactics to drive leads.* Managing the lead generation budget: You will be responsible for allocating resources and setting budgets to maximize the return on investment for lead generation efforts.* Tracking and analyzing performance metrics: You will need to regularly monitor key performance indicators (KPIs) such as lead volume, conversion rate, and cost per lead to understand what is working and what needs improvement.* Collaborating with cross-functional teams: You will work closely with marketing, sales, and other teams to ensure that lead generation efforts are aligned with business goals and objectives.* Making data-driven decisions: You will rely on data analysis and insights to inform your decision-making and continuously optimize lead generation efforts.

* Oversee the day-to-day operations of a portfolio of properties, including managing maintenance and repair requests, coordinating with contractors and vendors, and ensuring safety and compliance standards are met* Manage budgets and financial performance for properties, including setting rent rates and monitoring expenses* Handle tenant inquiries and issues, including rent payments and lease negotiations* Develop and implement policies and procedures for property management, including lease agreements and rent collection processes* Analyze data on property performance and market trends to inform business decisions and optimize revenue* Collaborate with cross-functional teams, including sales and marketing, to align operations efforts with overall business goals and objectives* Establish and maintain relationships with key partners, including landlords, real estate agents, and local authorities

* YOSE is a startup in cold-pressed juices categorized into the FMCG sector.* Oversee day-to-day operations of the business, including production, inventory management, and logistics* Develop and implement strategies to improve efficiency and reduce costs* Manage the customer service team, including setting goals and performance metrics, providing training and support, and handling escalated issues* Analyze data on sales, customer behavior, and market trends to inform business decisions and optimize performance* Collaborate with cross-functional teams to align operations and customer service efforts with overall business goals and objectives

* Manage the collections process for a portfolio of insurance clients, including setting up payment plans and negotiating settlements* Communicate with insurance clients via phone, and email to discuss payment options and resolve any issues