Prasad Deshpande Email & Phone Number

Pune, Maharashtra, India

My current role revolves around creating/updating existing workflows/processes to drive efficiency, effectiveness & KRA adherence.** Strategic Achievements **- Secured >93% stakeholder satisfaction ratings for existing & in-pipeline procedural changes- Audited >20 processes, >150 documents, and peripherals for stakeholders with less than 3% change requests.** Operational Achievements **- Developed custom workflows, and triggers to automate business processes… Show more My current role revolves around creating/updating existing workflows/processes to drive efficiency, effectiveness & KRA adherence.** Strategic Achievements **- Secured >93% stakeholder satisfaction ratings for existing & in-pipeline procedural changes- Audited >20 processes, >150 documents, and peripherals for stakeholders with less than 3% change requests.** Operational Achievements **- Developed custom workflows, and triggers to automate business processes that resulted in a 41% increase in operational efficiency - Refined daily-work tracking nodes to 61% increase in team utilization- Configured Salesforce Workflows, Gain-Sight inflows to automate and streamline reporting dashboards resulting in a 42% reduction in frequently asked questions Show less

Pune, Maharashtra, India

As a team leader, my responsibilities were to ensure seamless daily operations, maintain and monitor SLAs, knowledge-sharing/upscaling and ensure cross-team collaborations/projects are regulated.** Strategic Achievements **- Developed Competency Assessment Framework to identify individual SWOT areas & allocate specific projects based on resource strengths- Precipitate company OKRs at a team level and create short/long-term projects for the team-members- Attended leadership… Show more As a team leader, my responsibilities were to ensure seamless daily operations, maintain and monitor SLAs, knowledge-sharing/upscaling and ensure cross-team collaborations/projects are regulated.** Strategic Achievements **- Developed Competency Assessment Framework to identify individual SWOT areas & allocate specific projects based on resource strengths- Precipitate company OKRs at a team level and create short/long-term projects for the team-members- Attended leadership training seminars from Radical Candor, KPMG, Compass, & other visiting trainers- Working in cohesion with Professional Services, Product Design, Integration & Engineering teams for different projects** Operational Achievements **- 275% growth in team strength in 4 years while maintaining +90% SLAs & +94% CSATs- Won the best performer title two years in a row- Create SOP, Internal Knowledge-Base, Change Mgmt documentation** Analytical Achievements **- Developed internal dashboard for 300+ users for 100% transparency of team performance in real-time- Analyzing ticket trends from multi-source data to provide decision-making insights Show less

Pune, Maharashtra, India

- Handled 20+ tickets & 15+ chats daily maintaining >96% SLAs - Maintain empathetic responses & the strive for perfect CSATs

Ahmedabad, Gujarat, India

** Assistant Manager - Strategic Accounts ** - Created RFI/RPF/RFQ/SOW documents for sales team- Developed sales capability pitch presentations/collateral materialMajor responsibility areas to be handled will revolve around.1) Analyze business performance of existing client and identify shortcomings to envision and propose solutions.2) Pitch solutions to client in accordance with technical team via solution summary/story-line, demos and presentations. Follow up for… Show more ** Assistant Manager - Strategic Accounts ** - Created RFI/RPF/RFQ/SOW documents for sales team- Developed sales capability pitch presentations/collateral materialMajor responsibility areas to be handled will revolve around.1) Analyze business performance of existing client and identify shortcomings to envision and propose solutions.2) Pitch solutions to client in accordance with technical team via solution summary/story-line, demos and presentations. Follow up for responses to the proposed value addition.3) Closely monitor clients' press release and compare with market trends, market sentiment, competitor strategies/positioning to foresight immediate changes and propose new or add-on solutions Show less

Pune Area, India

** Team Leader: Invoicing & Delivery ** - Handled a team of 18+ members collectively working for 300+ customers from 7 domains spread across 3 regions - Automated scripts reduced billing time by 11% per member per day

Hyderabad Area, India

Capturing opportunity profile via lead generation to create prospects with assigned win-probability scores

Pune

Purchase & Operations life-cycle Management- Effectively & efficiently manage the purchase cycle - from Purchase order generation to goods receipt along with interim logistics planning. - Inventory & Production Line Operations Mgmt & Conducting internal audits

Nagpur Area, India

Vama Pharmaceuticals endowed with hand on experience with Human Resources. The alignment of conceptual knowledge to the real world practices was a learning curve and a glimpse of the industry norms and exposure to unsaid thumb rules.

Mba, Business Administration And Management, General

Bsc, Biotechnology

Activities and Societies: * Won 3 Seminar competitions for my college. ** Distinction holder in Microbiology and Biotechnology in 1st &.