Prasad Devadiga Email & Phone Number

Mumbai, Mh, In

Identifying and providing appropriate solutions and alternatives for customer and teacher issues within the time limits and following up to ensure resolution from concerned departments.Provide accurate, valid, and complete information to evaluate the validity of the complaint and identify the possible causes. Resolving teachers’ concerns on a daily basis. Maintaining TAT and reopen percentage. Inbound & outbound calls are made to understand if the teacher's issue is resolved and to close the ticket.Refer unresolved and pending stakeholder grievances to the concerned departments for further investigation. Schedule and coordinate meetings and appointments, establishing and implementing goals and objectives.Trained US process pilot batches and assistants during a period of company expansion to ensure attention to detail and adherence to company policy over multiple LOB’s

Mumbai, Maharashtra, India

Extended Customer Service for Whitehat Education Pvt Ltd. Handling customer complaints, queries. Resolving issues of the customer within one call resolution was a prime objective.Assisted customers with the process of tech setup on their machines and starting up the program for the first time. Make hardware recommendations for customers whose machines cannot support the software.Troubleshoot issues encounter while using the software and provide actionable tips to the customers and resolve the problem. Refer unresolved and pending customer grievances to the concerned departments for further investigation.Record details of inquiries, complaints, transactions or interactions and take action in accordance to it. Maintain working relationships with stakeholders adhering to organizations policies.