Prasad Devi Email & Phone Number

Bengaluru, Ka, In

Chennai, Tamilnadu, In

Hanover, Maryland, Us

As an Implementation manager, responsible for the implementation across programs such as MSP [Managed Service Provider], Enterprise RPO, and RPO Flex. Offering customized solutions, integration strategies, and accounting for effectively implementing processes, resources, time, and training needs to best support employees and stakeholders.Supporting Partnership:OperationsSolution ArchitectureSupply Chain ManagementInvoicingData ManagementBusiness IntelligenceChange ManagementAnalysis and Design

Hanover, Maryland, Us

CLIENT DELIVERY:Identify and develop prospective clients for business growthProvide outstanding services and build client confidenceDevelop process improvements to ensure client satisfaction and lead generationSupervise client service/operations team to achieve revenue goalsMaintain positive, long-term, and productive relationships with clientsDevelop client documentation such as Service Level Agreements (SLA’s), Statements of Work (SOW’s), Letters of Intent (LOI’s), and Business ProposalsMaintain frequent client interactions to strengthen client relationshipsConduct surveys, obtain client feedback, and recommend service improvementsEnsure that all client requests are executed within assigned service timelinesMaintain consistency and quality in all client communicationsAssign workloads to team members, oversee daily team workflow, and redirect work to meet changing client needsAssist in employee recruitment, training, performance evaluation, promotion, retention, and termination activitiesPerform critical client negotiations for service contracts and costs (Commercials)Address client inquiries and issues in a timely and accurate mannerDevelop and deliver client presentations as needed

Paddington, London, Gb

Our Human Resources Shared Services (HRSS) function partners with HR Business Partners (HRBP) and HR Centers of Excellence (COEs) to support business objectives, respond to customer inquiries, process HR transactions, and administer standardized functions.Core Responsibility:Responsible for multiple accounts in terms of People, Process, and Client Relationships. Identifying improvement areas and implementing measures to improve Client/Customer satisfaction, managing SLA, ensuring profitability, people management & continuous improvement in line with the company’s objectives. Implementing quality improvement initiatives & cost-effective measures, exposure to ISO & CMMI standards. Contribute to short and long-term organizational planning and strategy as a member of the management team. Core Experience:HR Payroll & Benefits Specialist performs human resources related duties at the professionalLevel, to implement daily activities and provide excellent customer service to internal and externalcustomers in assigned areas, including but not limited to: recruitment/selection, compensation, HRIS, and implementation of policies and procedures in accordance with the mission, core values, and purposes of the company. Certifications:Six Sigma White BeltSix Sigma SIPOCCMMIRecruitment DeliveryCustomer Relationship Management (CRM)Performance ManagementStandard Business EtiquetteAdvance CLIENT One-X Agent

London, England, Gb

Part of a Global Delivery Centre, responsible for multiple accounts in terms of People, Process, and Client Relationships. My role involves Identifying improvement areas and implementing measures to improve Client/Customer satisfaction, managing SLA, ensuring profitability, people management & continuous improvement in line with the global objectives. Contribute to short and long-term organizational planning and strategy as a member of the management team.

London, England, Gb

Supervising & leading HRO Operations / Contact Center teams with voice & back-end HR Payroll support, customer service, shrinkage & attrition, gap analysis, volume forecast and capacity planning, regular training to team members, conducting weekly & monthly meetings & performance reviews and mid-year / annual appraisals, daily and weekly MIS reporting of project performance, liaison with Global Service Delivery & Change Mgmt teams, talent retention through motivation and coaching, SLA & TAT adherence, QA and providing feedback to the team, implementing quality improvement initiatives & cost-effective measures, exposure to ISO & CMMI standards.

The HR Payroll & Benefits Specialist performs human resources related duties at the professionallevel to implement daily activities and provide excellent customer service to internal and externalcustomers in assigned areas including but not limited to: recruitment/selection, compensation, HRIS, and implementation of policies and procedures in accordance with the mission, core values, and purposes of the university. -Assists HR Administrator to ensure timeliness and thoroughness of payroll processing incoordination with the business office.-Adjusts timecard entries as necessary.-Calculates retro pay when applicable.-Data entry in regard to changes to direct deposit and W4’s.-Deactivates employees in eTime timekeeping system after benefits deactivation.-Learns all aspects of basic payroll and benefits backup.-Maintains payroll and benefits email boxes.-Responds to employee inquiries in timely manner regarding payroll and benefits information andtrouble-shoots in an attempt to resolve employee payroll and benefits concerns.-Manages manual entries with benefits website for all vendors in the group plan.-Processes enrollment emails and tracks enrollments of new hires and rehires.

Bangalore, Karnataka, In

Serves customers by providing product and service information; resolving product and service problems.Customer care office Job Duties:-Attracts potential customers by answering product and service questions; suggesting information about other products and services.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Schooling, Schooling

Bachelor Of Commerce (B.Com.), Bachelor Of Commerce