Platex®India is a proprietary firm established in 2018 by professional with more than 20 years of experience in heat exchanger and allied products. Objective of starting Platex®India was to provide after sales support i. e. Service and Spares support to the customers.In a very short period, Platex®India is being one of the prominent brand in the heat exchanger market due to its cost effective, quick and reliable service support.Service team of 30+ engineers and technicians, two renowned service centers at Pune, Maharashtra and Belgaum, Karnataka, 24X7X365 days service support, specially designed service van for On-Site Servicing

www.tipl.com - The Toshniwal Industries Pvt Ltd - pioneer company to introduce Thermocouple,RTD sensors in India. Currently in Sales of THERMOCOUPLE,RTD,PYROMETER,THERMAL IMAGING CAMERA,HT CCTV CAMERA,ALL TYPE OF TRANSMITTERS,DIFFERENTIAL PRESSURE TRANSMITTER,ALL TYPE OF FLOW METER,ULTRASONIC FLOW AND LEVEL TRANSMITTER, GAS ANALYSERS,CONTINUOS EMISSION MONITORING SYSTEM, VIBRATION MONITORING SYSTEM,CCTV,FIREALARM

• Responsible for Technical, Tailor made Sales of Temperature sensors in all Process / Manufacturing industries across Maharashtra including Mumbai industrial areas.• Responsible also for Service issues of Thermocouples like temperature variations, not getting expected life of the sensor, impart training of proper handling the sensor.• Gained knowledge of filing tender of various Government organisations using digital key. Actively also done digital key renewal process.

• Responsible for Technical, Tailor made Sales of Temperature sensors in all Process / Manufacturing industries across Maharashtra including Mumbai industrial areas.• Responsible also for Service issues of Thermocouples like temperature variations, not getting expected life of the sensor, impart training of proper handling the sensor.• Gained knowledge of filing tender of various Government organisations using digital key. Actively also done digital key renewal process.

Providing Solution to clients for CCTV Security Surviellance Products and Technology , Providing After Sales Support to Analog & IP Cameras installed setup , Making Online the DVR through DDNS Service and Static IP. Configuring Android Mobile with Video Management Software.

• Responsible for Complaint Management system for whole Pune City .• Responsible for Service Franchisees Total Service Management• In charge of Spares Management – generating P.O. for every spares indent.• Responsible for Generation of Revenue and achieving monthly service revenue.• Managing the service technicians and driving them all for generating Revenue.

• Coordinating Logistics and Movement of Machines, Parts and Spares for new and existing installations.• Coordinating Service Staff Support and Spares Movement for the region.• Responsible for Procurement, Distribution and Sales of Consumables and collection of service revenue.• Responsible for Post Sales Customer Support and Service Delivery as per Customer wise SLA agreements. • Handling and coordinating cross functional teams, Managing Service Quality, Support and Technical issues, Escalations, client interaction and issue specific solution rollouts.• Incharge of Service Center (parts and spares) at Pune

Posting Pune Coordinating Service and Customer Support for Western Region covering Baramati , Kolhapur ,Karad , Miraj , Pune , Satara and Sangli . Coordinating Technical Support for service team in the region handling the premier products range - i.e. Diebold make self-service ATMs, De La Rue make Teller Cash Dispensers, Automated Information Kiosks, Cheque Deposit & Bill Payment Terminals and Banking Delivery Solutions. Working Knowledge of Finacle Software(ACLI,ANWTM,SAC,Payment(NP),Reciept(NR),SCWRPT.)Managing the Internal Support helpdesk and Customer Support helpdesk.Coordinating Products, Consumables and Spares logistics for the region. Handling Pre and Post Sales Customer coordination for the region. Planning and implementation of training schedules for First and Second Line Maintenance Teams in the region. Leading the FLM and SLM teams in the region and responsible for delivery of service as per customer wise SLA agreements.

From: April 2002 - June 2005 Posting Pune MAHHandling region covering Aurangabad, Ahmednagar , Baramati , Daund, Kolhapur ,and Pune . Looking after the Technical Support and Customer Support functions for self-service ATMs.Coordination of FLM SLM and Managed Services teams and functions in the designated territory.Technical TrainingOne Month training in ATMs Hardware, Software and Networks Maintenance in Diebold HMA, Chennai.One month training in DeLaRue make Teller Cash Dispensers ( TCD 9210 ) in Cashlink Global Systems, Mumbai.Four days training in NCR make ATMs in Mumbai.Four days training in Nautilous Hyosung make ATMs in Cashlink Global Systems Chennai.Software ExposureOperating Systems: DOS, OS2 - Warp, Windows 9x, NT, 2000, XP.Others: ATM Hardware & Software, Systems Hardware & Networking