Prasad Kumar Email & Phone Number

Bengaluru Area, India

Bengaluru, Karnataka, India

Dubai, United Arab Emirates

Having 8 years of experience in Product Implementation (Hospitality ERP) and Support in UAE, Oman, Iraq, Kuwait, Bahrain, India Turkey and Yemen Countries, successfully installed various software’s like Infor, Sky Software’s, Orchid passport scanner solutions & IDS Next I have done 70+ ERP implementations in various regions which include In UAE, Oman, Iraq, Turkey and Yemen, also involved in L2 Support for resolving issues that are raised to the service desk. A proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having ability to multi-task under pressure.

United Arab Emirates

United Arab Emirates

Project Assigned Consult with customer to determine and review software, or system functional specifications and obtain initial Customer sign-off proper to system installation.Consult with Project Management regarding operational considerations and configuration of the systems to support customer requirements. Make recommendations to utilize full advantages product line while maximizing operational efficiencies. Identify and manage project scope. Ensure that projects documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones. Work with the Project Management to manager project risks and establish effective communication plan for escalation process, provide solutions for issue resulting in projects scope Change.Configure and test system configuration in order to maximize efficiency and provide operational consistency.Working with Projects Management, Software engineering and Implementing team to ensure all the applicable interfaces and integration components are scheduled and tested.Prepare training materials and conduct training sessions, conduct End- User staff or management training which includes staging and set up of PMS and other retaliated software, to ensure a smooth installation process and minimize post-installation support requirements.Provide support coverage for customer on and after the system live data as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements.Address Customer issues list and obtain final customer sigh-offs to validate their satisfactions with the new system.Develop detailed project documentation upon completion of the projects to ensure that the customer service team has all relevant information to handle support for client going forward.

Project Assigned Administering project implementation & support related activities in MENA, Africa, Iraq & Yemen countriesImplementation of range of products including Property Management,Front Office Management, Point of Sales, Materials Management, Production management, HR & Payroll management, Finance and forecasting, Centralized Reservation System, Centralized Reservation Office, Centralized POS & MMS solutionCustomer requirement study and providing the best solution to meet the customer business objectivesCustomer response managementRelationship management with key decision makers among clientsMonitor/review performance of Implementation/support personnelDaily/weekly review of implementation status and ensuring on time completion of projects.