Highly accomplished Senior ServiceNow Developer with 10+ years of diverse IT experience, specializing for 8+ years in the design, development, and implementation of robust ServiceNow solutions. Throughout my career, I have gained extensive experience across various ServiceNow modules, including ITSM, CSM, ITAM. Proven expertise in IT Service Management (ITSM) encompassing Incident, Problem, Change, Asset Management, and Service Catalog modules, aligned with ITIL best practices. Skilled in developing complex workflows, integrating PowerShell scripts, and leveraging AI for Virtual Agent implementation. My experience includes implementing comprehensive risk management frameworks like NIST RMF within ServiceNow, automating complex processes, and driving continuous improvement through KPIs and analytics. Developing custom applications, integrating external systems, or managing IT assets, I am committed to delivering scalable, secure, and innovative solutions that meet regulatory requirements and improve service delivery. Adept in Agile methodologies, ensuring efficient project delivery and client satisfaction.