Prasad Narvekar Email & Phone Number

Mumbai, Mh, In

Mumbai

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

o Senior Manager - Pan India Corporate Offshore Desk, Hotel Desk & Emergency Travel Services for TCIL & SOTC - April 2017 - July 2017o Senior Manager - Pan India Corporate Offshore Desk & Emergency Travel Services - November 2016 - March 2017o Senior Manager - Pan India Corporate Offshore Desk - March 2016 - November 2016o Manager - Pan India Corporate Offshore Desk July 2015 - February 2016o Manager - Global Account Operations January 2014 – June 2015 (1Yr 6Months)o Manager, PAN India ETS Desk Operations April 2013 – January 2014 (1Yr) o Assistant Manager, ETS Desk Operations April 2012 – March 2013 (1Yr)o Floor Supervisor & Team leader, ETS Desk Operations April 2011 – March 2012 (1Yr)o Customer Service Executive, ETS Desk Operations September 2010 – March 2011 (6Months)o Managing Global account having a base in USA/UK/Europe/India market with their offshore business & provide assistance with all their travel needso Oversee all aspects of daily operations including those of complying with set operational business processes, staff performance management, revenue management, timely billing, service levels and customer satisfactiono Plan & Innovate different ideas to improve operation quality, efficiency, ensure maximum productivity & manage relationships with key internal & external customers

London, United Kingdom

o Assist customers face to face and help them to buy the right package (London sightseeing/Attractions/UK Sightseeing) o Handle & coordinate with Multilingual European & US customerso To explicate tour and its itineraries to International & Domestic customerso To make target oriented sales under tough competition & in difficult weather conditionso Upselling of attractions and outdoor tours within UK Tourism Boardo Working outdoors during busy days & summer holidays to sell Bus tickets for Open Top London Sightseeing buseso To give proficient knowledge of London city and hotelso Handle & manage high amount of cash and prepare bills (invoicing)o Sell online air, Eurorail, cruise tickets, hotel bookings, arrange airports pick up drop service, London day passo Help and train new staff on sales and upsell attractions, assist managers during busy environmentso Host sight seeing tour buses with live commentaries on boardo Control city sightseeing buses and ensure smooth running of service considering traffic rules & peak hours

London, United Kingdom

Part Time

Mumbai Area, India

o Assist Intl & Domestic Queries through Calls & Email received from customerso To make reservations online and offline on Abacus systemo Handle invoices & credit notes and ensure completion is done in timeo Making amendments/Changes in itineraries as per customer requiremento Managing LCC desk queries (Amendments & Cancellations)o Giving accurate information on new offers and packageso Processing refund queries and following them with refund teamo To revert customers queries and feedbacks (escalations & appreciations) on customer forumo Handling hotel calls and to give relevant information on latest dealso Offer assistance to team members especially with premium & frequent flier customerso Helping hotel department with upselling & miscellaneous work

Mumbai Area, India

o Handling Intl calls for customers based out of U.K, USA & Canada.o Issuance of International & Domestic sectors on Aartica & Amadeus.o Making open ticket & stopover bookings.o Assign seats, meal requests, wheelchair request & any other important assistance o Amendment of flights and also rescheduling on other airlines using Amadeus.o Reconfirming PNR’s and ensuring all bookings are accurate.o Giving information on visas when customers travelling via transit or taking stopovers.o Booking Limousines and cars for First Class & VIP customers o Helping new staff during high volume of calls.o Taking feedback from customers on service provided by new staff and giving quality marks.o Co-ordinating with Air India airport staff in any PNR’s faults.o To maintain timelines for visas in accordance with customers date of travelo Upselling partner airlines within UK, Europe & USAo Filling up forms for customers and submitting files to consulate

Post Graduation, Tourism & Hospitality

Activities and Societies: Photography competition

Ssc