As a Network Engineer with 2 years of expertise, I specialize in provisioning and troubleshooting Layer 2 and Layer 3 services (VPN/Internet) for a premier Tier 1 Internet Service Provider.My core responsibilities include configuring Network Interface Devices (NIDs) to meet customer-specific requirements such as bandwidth, speed, duplex settings, and Class of Service markings. I also ensure that additional specifics, like Customer VLAN tagging and Handoff types, are meticulously addressed in the configurations.My role involves testing and validating services provided by local vendors to ensure they meet client parameters before handing them over to customers. I analyze issues, perform troubleshooting, and provide incident responses, collaborating closely with site technicians and tracking problems until resolution.I follow standard procedures to troubleshoot and resolve network-related issues, working with other IT teams, customers, and vendors to enhance route performance. Continuous communication with vendors and the team is essential to keep everyone updated on any issues.Regular interaction with customers is key to my role, addressing both non-technical and technical requirements. I provide network support in close collaboration with vendors and clients, documenting updates in client-specific applications.I possess excellent communication skills, especially in interactions with US-based vendors.