• Utilized existing procedures to escalate complex queries to senior mortgage underwriter for resolution.• Followed up on applications to gather missing information and clarification on client requirements and financial records.• Supported underwriting manager with completion of updates to lending policy in draft format.

• Manage the entire team• Work schedule• Take care of Admin related issues like attendance, login efficiency, Break Management• Act as subject mater expert on both technical and Accounts Department• Trained, coached and mentored consultants to increase team productivity.• Represented organization in industry networking events and professional associations to develop client relationships and industry presence.• Successfully kept computer systems in excellent and efficient working order by conducting regular maintenance.• Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.

 To lay down robust processes to plan, control and monitor SLAs /Attrition/Performance and manage adherence to the same focus on efficiency and effectiveness. Evaluate the performance of the Team and review the development plans. Coordination with other support functions for effective and smooth working of operations, Client relationship Management by adding value through Strategic initiatives for improvement. Focus on stabilizing the process, meeting customer expectations while optimizing costs & revenues via productivity and quality gains. Develop and Manage Standard Operating Procedures as per internal Operations and Client specified requirements. Take care of Admin related issues like attendance, login efficiency, Break Management and Transport Roster etc Act as a Subject Matter Expert for Technical Issues and Procedures as defined by the client. Provide regular feedback to my Team Members to help them improve their quality.

Monitoring the outbound call as per the quality parameter.Maintaining the Quality report.Handle escalated calls.Provide regular feedback to my Team Members to help them improve their quality.

Assembling and Troubleshooting of various Systems as per the work order.Subject Matter Expert for all Technical Issues.Troubleshooting of software problems.Outgoing and Incoming Quality Assurance.Testing of PC with AMI (American Mega trend Inc).