I am responsible for building strong relationships with customers, and ensuring their satisfaction with a product or Cloud service. I will engage with clients to identify opportunities for growth and provide support to resolve issues, ultimately driving customer retention and success.About 11:11 ( 11:11 Systems offers the most advanced networking and infrastructure solutions available today, providing our customers with a single platform to deliver cloud, connectivity and security. )

I am responsible for building strong relationships with customers, and ensuring their satisfaction with a product or Cloud service. I will engage with clients to identify opportunities for growth and provide support to resolve issues, ultimately driving customer retention and success.

Ethernet Service Booking Process- Managed customer orders by verifying order numbers and details for Ethernet service provisioning.- Reviewed the survey diary to identify service availability from field technicians.- Analyzed surveyor schedules to allocate appropriate survey dates based on geographical factors and technician availability

BT Telecommunication (Broadband, Mobile, Now TV, PSTN, IP Voice, Vision)services, including Broadband, Mobile, Now TV, PSTN, IP Voice, and Vision, successfully resolved data integrity issues on customers' accounts in the backend process, ensuring accuracy and reliability,

Displayed exceptional customer retention skills, going above and beyond to address customer concerns and maintain their loyalty, Achieved proficiency in all Key Performance Indicators (KPIs), consistently meeting or exceeding process expectations. Satisfaction, consistently adhered to high-quality standards and Service Level Agreements (SLAs), ensuring efficient and timely resolution of customer problems.