Service Head (WM), After Sales Service & Spares - for Light, Heavy Commercial vehicles and BusesRole :• To Achieve after sales Service & Spares Target of the Eicher dealership.• To handle After Sales Service & Spares Team.• Increase Profit of the dealership in P&L a/c.• To Meet Fleet customer's for AMC Purpose.• To allocate technician's through AWM for attending Breakdown complaints / EOS (Eicher on road Ser.) Support.• Responsible for devising Spares sales & Oil order as per Business plan and conducting Service & Seasonal Camps.• Checking for W/s incentive & Overtime in relation with Technician's.• Quarterly checking for DOS (Dealer operating Sys.) audit,• W/s pre-planning with Spares Department.• Co-ordinate / Checking with Warranty in-charge for following Warranty Procedure.• To participate in Free Service Check up campaigns with the Fleet customer's.• Co-ordinate with Special Tools department for checking availability, Inspection / calibration for the same, other w/s equipment / general tools.• To shares Service Circular's to everyone in the morning meeting.• Check for the Customer calls - Service reminders, Follow up with Warranty exit & early care Services, AMC calling etc.• Check for w/s repair quality, Maintenance, w/s planning, Time recording, differentiated fixed labour rate, Service / repair orders, Invoicing (Billing).

Sales Manager for Med. & Heavy Commercial Vehicles – Masjid (For a Rey rd. to Govandi) Role :• To Achieve given Sales Target for every month of the All Med. & Heavy Commercial Vehicles (Cargo).• Every day meet / visit Customers of the given area in relation with an achievement of the target.• Attend Dealer review meeting in the first week of every month.• Attend internal review meeting on every Day @ Masjid Off.• Stock checking / off take of vehicles in relation with the achievement of a Target.• To keep / built up a relation with the Bank representatives / Dse’s / Dsa to get a leads which will help in achievement of the target.• To keep / built up a relation with the Body builder’s for getting a leads & same will help in achievement of the target.• To make a arrangement for the Product demo / activity as a financer & Body builder’s meet. • Help Customer’s in delivery of their vehicles in relation with CRTM, RTO, Insurance as well as in completing Banking formalities.• Reason for Change – Better Prospects.

Role : • Handling After sales service, Spares Sales operations and customer care functions for Commercial Vehicles Division - 4w across Mumbai, Khandesh & Chattisgarh.• Responsible for devising Spares & Oil order as per Business plan and conducting Service & Seasonal Camps• Managing 11 dealers - Monthly visits for Spares & Service support for effective operations• Developing new dealership (after sales service), sub-dealer & service centre (point) • Organizing Customer Meet at Dealer Ship & sub dealer for customer satisfaction as well as direct interaction with the customer for the feedback / complaint of the product• Accountable for PWR growth within warranty reporting (Warranty & FSC), Product Feedback, ensuring adequate manpower at dealership and CDMS Implementation.• Identify Product failures through Product Quality Report / Field Failure Report for product improvement• Setting up and managing an extensive network of after sales service delivery and customer care operations to boost up top line and bottom line profitability by retaining customers continued patronage• Formulating after sales service policies and ensuring strict compliance thereof with regular monitoring• Monitor post service activities like follow-up with the customers, service reminders and handling customer grievances for superior customer service & assessing customer feedback, analyse and evaluate areas of improvement to provide better customer service• Mapping training needs and imparting training for effective service delivery and customer service functions• Managing warranty, chargeable and annual maintenance contract cases, enhancing customer satisfaction index• Coordinating with the principals for providing product performance reports• Providing an effective leadership to team members through training, motivation and performance appraisals to achieve targets Reason for Change – Location Constraint (family issue) as transfer to Nagpur.

Role :• Looked after Mumbai – Panvel to Dahanu, Raighad, Nasik, Dhulia, Nandurbar, Malegaon, Yeola, Bhusaval etc. • Drove new sales and business initiatives and wide distribution of products via market penetration, brand promotional activities • Provided excellent client relationship management services to the customers to achieve customer satisfaction and credibility in the market and thereby, enhanced the client base• Responsible for the sales of Garage Equipments to end users, OEM’s, dealers of 2w/ 4w/ Heavy vehicles with Tyre dealer’s & for Off Road Vehicle dealer’s through resellers.• Managed a team of Service Engineers and achieved 4 crores target for Mumbai region in the second year itself• Reason For Change – Better Prospects as changing from Distributor to a company level.

Role :• Administered Service Marketing activities of Fleet (Corporate) Customers in Muscat, Oman having Toyota & Daihatsu vehicles.• Participated in New Product Promotional Events & Service Campaigns; developed Offer/ Quotation for Special Service Package (SSP) / Lump sum Service Contract (LSC).• Created Basic Maintenance Service (BMS) or Special Service Package (SSP) / Lump sum Service Contracts (LSC).• As per Fleet (Commercial) Workshop YTD of Nov’09 against Nov’08, achieved Service Labour Revenue Growth as 54% & Vehicle Inflow Growth as 36%.• Reason For Change – Gone with a 2 years of Service Contract (Came back due to a recession).

Role:• Attained maximum Productivity & Spare parts consumption with target of 20 Lacs each; maximum customer satisfaction with Customer Satisfaction Index above 800 (Zero Mistakes); Workshop Discipline & Attendance should be 100%.• Administered a team of service professionals & service reception • Prepared Warranty & Transit damage claims and monitored credit / rejections.• Overachieved Spares targets within a year with the above dealer by taking over with 12 Lacs p.m. • Reason For Change – Abroad opportunity.

Role :• Conducted service camps, imparted training on service related issues for improved handling of products; handled distributors/ dealers - OEM’s (Original Equipment Manufacturer) in Maharashtra.• Converted Spare parts market of Chhattisgarh Region with Non-Genuine to Genuine by achieving target of 2lacs within a year.• Reason For Change – Location Constraint (Family issue) as a transfer to Raipur (C.G.).

Role :• Responsible for handling service operations for Maruti Vehicles.• Reason For Change – Better prospects as a change from Dealer to Company Level.