Field Product Specialist
Current• Provide support to customers when any application issues arise in a prompt and timely fashion, perform or assist with software upgrades of customer instrument base • Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries • Install & configure instruments and related reagents • Perform customer training • Maintain and develop customer facing documentation for support and training • Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Agappe"s business priorities.