Prasadi Weerasinghe Email & Phone Number

Wellington Region, New Zealand

•Actively participate as a freelance Test Analyst on the uTest platform, engaging in diverse projects spanning multiple industries and domains.•Conduct comprehensive testing across various web and mobile applications, ensuring functionality, usability, and performance meet client requirements.•Collaborate with global teams of testers, developers, and project managers to execute test plans, identify defects, and provide actionable feedback for product improvement.•Demonstrate proficiency in bug reporting and tracking using industry-standard tools and platforms, facilitating effective communication and resolution of issues.•Adapt quickly to new projects and technologies, showcasing flexibility and versatility in testing methodologies and strategies.• Employ critical thinking and problem-solving skills to uncover hidden defects andvulnerabilities, contributing to the overall quality and reliability of software products.•Manage test cycles efficiently, meeting project deadlines and delivering high-quality results within specified timelines.•Continuously enhance skills and knowledge in software testing and quality assurance through active participation in uTest community forums, webinars, and training sessions.

New Zealand

• Applied cloud concepts and showcased a comprehensive understanding of the value of the AWS Cloud.• Demonstrated knowledge of the AWS shared responsibility model, along with proficiency in various cloud technologies and services.• Highlighted expertise in ensuring security and compliance with best practices in cloud environments.• Acquired understanding of AWS Cloud cost, economics, and billing practices, contributing to efficient financial management.• Effectively described and positioned core AWS services, covering compute, network, database, and storage services.• Applied skills and knowledge in real-world scenarios by actively working in Amazon projects for local council and government organizations.

Wellington Region, New Zealand

• Dedicated to achieving individual targets with a focus on providing excellent customer service and driving sales.• Utilize specialized business web-based systems to conduct sales, manage returns, oversee repair processes, and facilitate stock management. • Assumed the role of managing all incoming and outgoing emails, showcasing proficiency in both IT-related tasks and communication responsibilities.• Orchestrated Zoom-based online visual trading sessions, enhancing the virtual customer experience.• Coordinated click and collect orders from website to ensure accurate processing and timely customer notifications.• Provided frontline IT support for customer inquiries, online transactions, and technical issues.• Analyzed sales data, generated reports, and contributed insights for strategic decision-making.

Lower Hutt, Wellington Region, New Zealand

•Provided comprehensive support through Downer's self-service portal, enhancing user experience and facilitating efficient resolution of IT issues across multiple divisions including Downer Transport, Facilities, Rail Transit Systems, Industrial & Energy Services, and Utilities.•Delivered technical solutions for both software and hardware issues, leveraging a variety oftools including TeamViewer, DXC, Microsoft Teams, ServiceNow, and Slack to support a diverse team environment.•Managed Office 365 support, including account setup, troubleshooting, and maintenance, ensuring optimal operation and user accessibility.•Contributed to Knowledge Base Management by documenting solutions and procedures, enhancing the internal support framework and reducing recurring IT issues.•Administered Microsoft Exchange environments, facilitating smooth email communication and collaboration across the organization.•Demonstrated expertise in configuring, installing, and troubleshooting a wide range of desktop and peripheral hardware, ensuring continuous operational capability.•Implemented and managed mobile device management software to secure and monitor company mobile devices, aligning with best practices and security policies.

Wellington Region, New Zealand

•Provided expert guidance and recommendations to customers on a wide range of technology products including phones, laptops, and other IT equipment at PB Technologies.•Demonstrated in-depth knowledge of IT specifications, features, and functionalities to assist customers in making informed purchasing decisions.•Utilized strong communication skills to effectively convey technical information in a clear and understandable manner to customers.•Collaborated with team members to stay updated on the latest technology trends and product releases, ensuring accurate and up-to-date information was provided to customers.

Colombo Srilanka

•MACYS QA Project-Member of the manual team (site Support) for Macys.com and Bloomingdales.com which are e-commerce websites for retail chain in US.

Colombo Srilanka

• Conducted comprehensive manual testing for applications utilized in cutting-edge gem and jewelry industry machinery, including EXRF machines, Atomic Abstraction machines, and Titration machines.• Executed rigorous testing for internal systems, ensuring the functionality and reliability of critical applications essential to daily operations.• Generated detailed bug reports and effectively communicated issues to the test lead, contributing to the continuous improvement of software quality.• Collaborated closely with cross-functional teams to identify, prioritize, and resolve software defects, ensuring seamless integration and optimal performance.• Demonstrated proficiency in quality assurance techniques, emphasizing meticulous attention to detail and a commitment to delivering high-quality software products in a dynamic and demanding industry.

Sri Lanka

•Provided dedicated IT support and guidance to approximately 250 high-level Executive users and their Personal Assistants, ensuring seamless functionality of their technology tools foreffective work performance.•Managed setup of new VIP users' devices including laptops, smartphones, and tablets, and provided personalized training on hardware usage and software applications.•Resolved hardware and software issues promptly to minimize disruption to executives' daily workflow, demonstrating strong problem-solving skills and technical expertise in Windows 10, Apple Mac, MS Office, Skype for Business, MS Teams, Yammer, Apple iOS, Android, and basic network configurations.•Delivered proactive advice on technological changes and enhancements, facilitating improved efficiency and productivity for executives and their teams.•Established and maintained strong relationships with executives and their PAs, ensuring exceptional customer service delivery and responsiveness to their IT needs.

Sri Lanka

•Infrastructure Management-Oversaw design, implementation, and maintenance of network systems for the Ministry, ensuring seamless connectivity across departments and locations.•Security Enhancement-Implemented robust security measures to protect educational data, conducting regular assessments and utilizing intrusion detection/prevention systems to mitigate cyber threats.•Troubleshooting and Support-Provided prompt technical support to end-users, resolving network issues to minimize downtime and optimize productivity.•Performance Optimization-Utilized network monitoring tools to proactively identify and address performance issues, conducting audits to enhance network efficiency and reliability.

Post Graduate Diploma Of Information Technology (Level 7)

Test Automation Essentials Dev Academy Aotearoa

1. Introfuction to Testing and Programming for Testers 2. Introfuction to Test Automation 3. API and E2E Automation 4. Test Automation.

Bachelor Of Information Technology, Computer Software Engineering, General

Aws Cloud Certified, Aws

Bachelor Of Marketing And Internstional Business, Business Studies