Global Delivery Management across domains and technologies. E2E Delivery accountability. Responsible for CSAT, ESAT and Growth.

• Managing a Delivery Unit of $4.5 Mn for one of the strategic customer accounts• Responsible for Successful Delivery, Revenue Targets, Gross Margins, Forecast, Account growth thus contributing to Organization business goals• Successfully delivered multiple strategic technical projects/engagements into Product Engineering, Modernization and Production Support with distributed team across multiple geographies• Takes keen interest in solving Client’s business problems & creating measurable business value• Managing and bridging the communication between cross functional teams and like Product Management, Technology/Development, Testing, NOC, Security Experts and IT Infrastructure• Responsible for managing the Delivery/Program/Project Management team, PMO, Hiring, KRA & Performance Management, defining the project management processes and running multiple practice level initiatives

Associated for 9+ years with a global leader in technology services & consulting. Functioned in diverse roles and handled different responsibilities.Program Manager to achieve Operational Excellence for a UK based Telco from offshore.- Setting up robust governance model and best-in-class processes for delivery and production support in DevOps model- Cost saving of $7.8 Mn passed to customer through various Automation techniques using Cognitive Analysis and Digitized Worker frameworkProgram Management - Leading a Program of transforming Lead2Cash IT stack for one of the largest Telecom operators in Belgium. Migrated 2Mn Retail and Enterprise customers to new ordering chain- Developing strategic delivery roadmap and effective release planning - Ensured delivery tracking and coordination across 30+ applications managed by different vendors and client teams - Handling risk management, change management, stakeholder management and CxO Level reporting activitiesAccount Management- Led deliveries and production support teams and managed engagements across India, US, Canada and Europe - Managed Testing Center of Excellence (TCoE) based on techniques like Risk Based Testing- Implemented CI/CD for a Managed Services Telco project- Interfaced with the customers to understand needs, achieved delivery KPIs & SLAs and exceeded customer satisfaction- Handled resource, cost, risk & quality management and contributed to revenue growth- Identified areas of improvements, ensured provided value additions through 5% cost reduction- Delivered Tier 3 and Tier 4 support to Residential Core platform

Managed end to end delivery ownership of Managed Services portfolio of Lead-2-Cash telecom stack entailing Development and L2, L3 Production Support for a Telecom BSS product including CRM, Billing, Payment and Collection systems.Interacted with the client on day to day basis. Managed work stack as per customer prioritiesUnderstood requirements and passed to offshore. Ensured on time quality deliverables and achieved customer satisfaction.Managed customer relationship to grow the account. Tracked costs and managed POs and invoicing.

Worked as Oracle PL SQL Technical Leader and delivered technical leadership for Data Ingestion and Database for US based Lending/Finance client.Handled database design and process flow design, development and review.Led the team, planned and allocated resources.Conducted Unit Testing and Integration Testing of the developed code.Ensured timely implementation of application and support delivery.

Led the team, planned and allocated resources.Analyzed requirement and documented user requirements.Conducted Unit Testing and Integration Testing of the developed code.Ensured timely implementation of application and support delivery