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The Service Council™ exists to create a platform for education, knowledge, networking and insight for leaders in service, support and customer management.The Service Council Advisory Board is a group of hand-selected, global service and customer experience executives who are chartering service innovation in their select industry. This board of experts contributes to the community through thought leadership, speaking engagements, research contributions and the sharing of best practices, with the intent of elevating and advancing service.

Led product strategy and execution for webinar (1B+ attendees annually) and Zoom Events (0-1 build and launch). Patent granted: https://patentcenter.uspto.gov/applications/17390192

Led company wide initiative across 200+ product, eng, customer success and marketing stakeholders to to bring Lightning platform to mobile delivering the most significant app update since inception

DoubleDutch is an award-winning provider of live engagement marketing software for events, conferences, associations, and trade shows worldwide. The first to bring a data-driven technology approach to the event industry, DoubleDutch has raised $78.5M in venture financing from some of the top investment funds in the world, including KKR, Mithril, Bessemer, Floodgate Fund, and Bullpen Capital.CoFounder- Partnered with CEO on various company matters including company strategy, cross-functional communication, setting/monitoring KPIs, driving cultural values, recruiting/hiring key leaders and fundraising- Cross functional experience: Led Marketing team during a leader transition. Instrumental in developing process across Customer Success and Account Management- Repositioned business from "event app" to "Live Engagement Marketing Platform." Worked on all aspects of Go-to-market, including pricing, positioning, promotion and processGlobal Head of Sales (2010 - 2016)- Global revenue/P&L responsibilities to CEO and Board of Directors- Execution: Brought on 1500+ logos across SMB, Mid-Market and Enterprise accounts leading $0 - $20M+ ARR growth- Organization: Built and led 100+ person sales org (i/o SDR, ISR, EAE, Channel, sales ops, trainer) across SF, PHX, Amsterdam, Hong Kong, remote workers- Channel/BD: Forged partnerships with top event industry players (American Express, Freeman, Maritz, etc) and led initiatives with marketing cloud companies (SFDC, Oracle, LinkedIn)Product Leader (2016 - 2017)- Platform strategy and product roadmap- Defined and executed on end to end customer journey- Products (agile + waterfall): Event analytics (mobile/desktop), Audience Segmentation tool, Mobile sales Concierge (chatbot), Customer Onboarding.- Developed "attendee scoring" for product use with data science team- Collaborated on business case for acquisition of EventGrid- Early company products: Mobile/Field CRM. Internal company collaboration mobile app

Exceeded annual quota as AE (grew revenue 80% yoy)Covered Global Accounts ($40M+ annual spends) as SECompleted invite-only Leadership Development Program

Coded and deployed the first internal social networking product for large enterprises as a replacement for static directories

Early employee at startup that was eventually acquiredWorked on a variety of C++ coding projects