Reshmi P. Email & Phone Number

California, United States

Santa Clara, Ca, Us

Cupertino, California, Us

San Jose, Ca, Us

People Manager. Manage a team of Business Continuity Account Managers, provide coaching, feedback, remove blockers for direct reports.Responsible for eBay's North America Business Continuity Divisions to ensure every Organization and Business Unit has a Resiliency Plan.Manage, develop and implement Business Impact Analysis (BIA) and Business Continuity Plans (BCP), Disaster Recovery Plans (DR), Walk throughs and Table Tops for Business Critical functions.Conduct Executive Orientations and Updates with SVP/VPs for every North America Organization, providing identified risks, dependency(internal,external,vendor) and conclusions.Drive internal process improvement across multiple teams and functions - Disaster Recovery, Crisis Management and Compliance.Engage with Upper Management for Incident Command - Crisis Management for NA BC/DR incidents. Open a bridge for stakeholders to provide update on impact, coordinate with Crisis Manager, Facilities, Global Security, and DR teams to remediate incidents.

Sunnyvale, Ca, Us

Engage with Business Units and Service Engineering Teams to ensure Yahoo has Business Continuity and Disasters Recovery plans for Daily Habits, Critical Platforms, Data Centers, Corp IT and Corp Platforms!Manage, develop and implement an annual plan for all business continuity and disaster recovery planning requirements for all Yahoo's Business Units including, plan preparation, planning review, approvals, training, exercises and reporting identified risks to business leaders.Responsible for people management for BCP team, providing performance reviews, continual feedback, coaching and career growth for direct reports.Manage disaster recovery planned and unplanned exercises. Provide in-depth analysis of test results, identified risks, gap analysis to engineering leads. Manage team to attend post mortems on all critical P1/P2 high visibility user, revenue and brand impacts.Develop and manage end to end project plans, provide hands on program management during analysis, design, development, testing, implementation, and post implementation phases.Perform risk management, provide guidance and expertise to BCP team in determining the impact of new functionality to existing business process and system functionality. Ensure the team document requirements are in order to provide for solid foundation for realizing the benefits of BCP.Drive internal process improvement across multiple teams and functions.Interface with Engineering and Business owners for project requirements, scope and monthly/quarterly communications for Production Engineering leads.

Sunnyvale, Ca, Us

- Lead a 24x7 group of professional engineers in Sunnyvale and Bangalore providing support for Mobile Emerging products.-Understand technical architectures, failure domains, tooling/automation, product launch plans, disaster recovery/business continuity plans, and other issues with Partner Managers and Service Engineers.- Help engineers develop their careers by assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work styles.-Balance the need to "keep things running" with allocating time to long-term, high-impact projects.--Implement metrics driven processes to ensure service quality targets are met.• Performed, executed and monitored global Media Operations support/escalation (Finance, News, Global Media, Sports (Fantasy Sports), Entertainment, SBS, Listings) for the Sunnyvale team in a 24x5 support.• Identified the priority and criticality of incoming alerts and resolve it in timely manner.• Created Process for the Media Service Reliability Engineering team, built the Media-SRE group processes on the US side.• Diagnosed & repaired issues using critical knowledge of Apache, UNIX processes, MySQL and related technologies within the OSI stack.• Tracked issues through the ticketing systems and follow through to resolution• Worked with the Devel team on incident outages and identified bug that was needed to be fixed by that team.• Utilized monitoring tools to proactively identify issues and trends such as Ymon (Nagios), Yamas.• Wrote clear and concise operational run books for the Operations Center team.• Escalated significant issues to service, network or other operations engineers for dependent components relying on media hosts/apps.• Point of contact for alert/outage escalation all Media Operations team - Finance, News, Sports during US hours.

Sunnyvale, Ca, Us

Performed global network/systems/operations monitoring in a 24x7 environment.Executed & debugged first &second level diagnostics and troubleshooting on Unix software/Application/Network across multiple data centers.Performed Lead engineer duties in shift management, bugs and project management, performed leadership duties, attended post mortem and change management meetings from 2007 to 2009.Co-coordinated operations and engineering teams (Properties) to identify and triage outage related incidents, Escalated production outages and problem management incidents in a Windows and UNIX environment.Sent Management and Partner up notifications (INDLS), dispatched appropriate SME to implement fixes.Automate run books for NOC support properties, streamline process, track issues and run reports.Process troubleshooting using: Ymon (Nagios), Netcool/HPOV, ssh, telnet, process restarts, yapache and YINST.Strong organizational skills with ability to multitask in order to handle multiple tasks in a real-time environment.Ability to quickly learn and apply new technologies within a dynamic environment.

San Jose, California, Us

Performed Network/System/VERITAS Backup/Symantec Live Update monitoring in a 24/x7 environment Executed first level diagnostics and troubleshooting various OS/Network issues. Escalated production outages and problem management incidents in a Windows and UNIX environmentFollowed proper Change Control procedures in compliance with Sarbanes-Oxley.Resolved multiple tasks, alerts and alarms quickly in a timely manner. Monitored and debugged production system activity displayed through Net Cool, BMC Patrol, Solar winds and Sitescope. Performed daily backup on NBU server for multiple OS platforms. Monitored all regularly scheduled tape backups in various Regions/Countries, investigated failed backup jobs and performed restore on critical Unix/ Windows file system using Netbackup software. Used various Toolset as uptime, traceroute, srvinfo, nbtstat, SSH, nslookup and advantage software to troubleshoot disk space and memory utilization of production servers. Reset Oracle passwords, Enterprise passwords in Active Directory structure and provided help desk support on weekends.

Master Of Business Administration

Bachelors Of Science In Information Technology

Associate Of Arts, Computer Application And Network Administration

Diploma, Microsoft Networking

Computer And Information Sciences, General

Business/Commerce, General