Prasad T. Rao Email and Phone Number

We are a digital platform company that aggregates data to create Contextual Intelligence for the Architecture, Engineering and Construction (AEC) sector. What we do:Leverage institutional knowledge coupled with contextual intelligence to empower stakeholders to deliver great architecture practices faster, cheaper & better. This is Intelligent Construction.

MuleSoft, a Salesforce Company. Seamlessly Connecting People, Process, Data & Things. Manage our top 1% talent of Regional Executives, formerly Office of the CTO, design & launch of our new Digital Transformation Office to demonstrate thought leadership positively impacting our customers and partners.With over 20 years of technology & business experience, advising MuleSoft & Salesforce customers and partners in their digital transformation journey. Responsibilities include thought leadership development, incubating and developing the industry solution architectures, technologies, talent to grow and accelerate customer adoption across Industries. Prior to MuleSoft, served in multiple leadership roles at Cisco, leading critical initiatives like Cisco Enterprise CRM and Cisco API Enterprise Strategy, Enablement and Management.

P & L responsibility for Quicksilver BU. Focus on breakthrough technologies, incubating and developing architectures and product solutions to grow, accelerate customers' journey and adoption across Industries. Credentials include 3 Patents: Network Integration and Abstraction

Enterprise API Strategy & Enablement, API LCM Management, SDN-NFV App Solutions LOBAPI mgt platform, App ecosystem, SDN/NFV Apps, Network Automation & Integration solutions.

Service owner responsible for driving an enterprise wide alignment of our CRM portfolio. Accountable to deliver a target state Architecture that addresses both foundational and operational capabilities over a multi-year integrated sequenced road-map across marketing, sales, channels, operations, to services delivery.Accomplishments:Architecture: CRM Experience orchestration, Future State Architecture – infusion of Industry BPs. CRM Services Framework established. Focus on core & key capabilities grouped by MDM Data, Foundational, Operational & Analytical capabilities.Case Management: Launched successful OOB Standardized Case Management platform for Shared Services, Unified Architecture across all partner and customer interactions. Case management Rationalization wave 1 complete. 3k + agents on SFDC. Successful migration off OTS, Global locations. Collaboration: Business & Tech Architecture Virtual teaming. Cross-functional executive alignment. Vendor, Contract Management & Licensing: SFDC & RNT, SaaS Consumption modeling & License consolidation & Enterprise Licensing Agreement framework. 40+ contracts consolidated to one Master Agreement. Financial variance less than 1%, Managed 35 groups contributions through to license provisioning management.Portfolio, Roadmap & Governance Model: Evolution from CRM Board to xRM governance Model. Portfolio Size: $ 150+ M Annual, Covers 200+ HC across 16 functions. Decisions led to 100+ New Actions taken. Roadmap prioritized across 16 functions, covering themes aligned to Vision Strategy & Execution model, 20+ Initiatives, 150+ Projects, by Foundational & Value Chain grouping.Executive Customer Briefings: Best practices sharing with Cisco Customers and partners. 27 EBC’s on XRM,14 Active requests for continued engagement- consulting basis.

Strategic advisory role in the field. Customer and client engagement management in the field for all sales & delivery leadership across all the market segments. Specifically this represents product sales and service sales teams inclusive of the delivery functions.Accomplishments:Commerce Solution -Cisco Service Contract Center: Drive 100% adoption globally, retire legacy tools by Q2 & address issue & incident mgt through the course of this change. 100% adoption completed on time. Risk of US/C not achieving goal – addressed. Over 100 partner engagements, interactions with High touch model in place for future rollouts.Partner Business Process Consulting: Mapped top US/C partner business processes (high level) – analysis completed on interlocks/gaps/pain points. Over 11 partner business models completed. Channel knowledge & intelligence gathered.Two Tier renewal business: Data reporting delivered for 2 tier space…business rules and logic developed in EM, Piloted sucessfully in LatAm & rolled out globally while aligned with Commercial segment, working with Global business to drive long term global solution. $ 70M+ renewal opportunities in EM, EU and APAC only, $75+ p/Qtr in the US/C region.

Lead and manage the Canada sales operations, Low dollar renewals business & field sales teams to achieve operational excellence and improved field productivity. Help support our sales teams achieve their sales targets. Provide theater and regional level leadership to ensure the first and last mile of engagement is effective and positioned for success.Accomplishments:Service Sales 2010 Canada: Leading and driving theater business initiative from strategy to execution. Provides leadership role across program mgt, process and technology consulting services. Delivered 10-12% productivity increase & 70% data accuracy increases within 12 months.LDC Business & Install Base Life-cycle Mgt: Successfully managed our Low dollar contracts via outsourced partner to achieve quota of 20+M. Install base practice established to achieve the highest accuracy rate across the company. (98%)Reseller Services Portal: Enabled select distributor to develop a renewal business process with automated data feeds to drive reseller renewals. US/C $150M+ impact.

Field Advocate for theater needs. Actively seek to influence IT and Business community with regards to sound investment in managing the portfolio of tools and applications impacting Americas Theater. Participate and lead strategic initiatives to maximize ROI for theater. Customer Briefings included. Support business capabilities and address regional gaps across Canada & Latin America.

Lead and manage the Advanced Services Account Portal program with accountability over delivery execution. Engage with the business operations team to consolidate 16 independent applications into one standard platform. Manage global business operations and processes driving productivity.

Manage store Systems Network (WAN) comprising 300 plus sites nationwide (USA). Oversee POS software; transaction set detail for releases and Specifications using Sybase SQL. Administer over 300 controllers and 900 clients running Windows NT across 33 plus states. Duties include leading a team of support systems analysts, training staff, vendors, Project Managers and development staff. Oversee data center, call center and manage all aspects of IT need from the systems perspective.