o Get high level requirement from business, work with Architects, BAs and Developers to provide high level estimateo Resource planning and resource loading for the approved estimateso Facilitate Sprint Planning o Conduct daily huddles with publishing project team, & weekly huddle with project teamo Address any blockerso Perform release planning and executiono Prioritize work queue with Businesso Track progress thru Kanban (Digital) and daily huddleo Provide guidance to team as a publishing Subject Matter Experto As a Production Support Manager, Ensure availability of all Publishing applicationso In case of critical issue, act as Service Manager to resolve the issue immediatelyo Derive the root cause and drive the team for permanent fix for the issueo Responsible to implement IT Automation across organizationo Responsible for automation of Application health checks, End User Experience Monitoring, Synthetic Monitoring, Batch Monitoring and Mailbox Monitoringo As Publishing DevOps Lead, Responsible for implementation of Code Quality checkpoint, Automated Unit testing, Automated Smoke testing and Continuous Integration o Work with Infrastructure and application teams to understand roadblocks and clear themo As a Techno BA and SME of Documerge Print application, Gather high level requirements from Businesso Guide the BAs and application team on analysis to be doneo Provide solution to implement Business Requiremento Monitor the Dev team and track progresso Ensure on-time and quality deliverableo Handle on-boarding issues and access related issues

• Subject Matter Expert in Documerge, Mainframe based print technology• Worked as the Lead Techno BA in two critical projects that enabled the client to go paperless• Meet users and stakeholders to understand the current process and gathered requirements through interviews (group and one-on-one)• Perform end-to-end system analysis and created High Level Design for the project• Preparation of Data Mapping Documents• Responsible for creating workflows in MS Visio of the data demand in order to define end-to- end process• Work with developers to create Low Level Design and coding• Coordinate Unit and QA testing• Work with Release Management on release planning

• Gathering Business requirements/clarification for enhancements or report requests• Document the requirements in Maintenance Requirement Document• Prepare Data Mapping Documents• Coordinating with offshore Development team • Responsible for creating test scenarios • Provided Business Testing support

• Meet with Business team, Review Business Requirement Document, Get requirement clarification • Perform System analysis to validate if the requirement can be implemented in Ingenium• Create Functional Specification, conduct Functional walk-through with Business and get approval• Coordinate with Development team for Technical Specification preparation• Review and sign off Technical Specification, Coding and Unit Testing• Support Integration and User Acceptance testing• Production Release coordination and checkout support

• Customizing Ingenium to suit Client's ( Leading Insurance Company) Claims processing system needs• Develop code for adhoc report requests and generate reports based on Customer requests• For mid-size enhancement requests, work with onsite team for finalizing and implementing design, coding and unit testing• Monitor Production jobs, fix the defects based on business impact, implement the emergency code fix for change requests• Automate Production support alert notifications in case of failures to avoid manual work