Prasanna Kumar Email and Phone Number
Highly competent and organized Desktop Support Engineer with work experience of 6 years in software procurement, installation, administration & compatibility Have been certified as Microsoft® Certified Solutions Associate: Windows Server 2012Expertise in Windows server and Desktop support with 6 years of extensive experienceInstallation/configuration of Active Directory/DHCP/DNS/WSUSHave knowledge on extracting Windows issue reports and Trouble shootingExperience in supporting Mobile Email configuration in Blackberry, IPhone and other similar technologiesHave skills in managing software performance, innovative thinking and risk takingResponsible for maintaining the functional of all computers Systems including the ServersPossess proven ability to assist with day to day running of an IT department and its business IT systemsSkilled at leading and coordinating multi location teams and adapting to challenging and rapidly changing environmentsWork effectively and provide guidance to other members of the work group, Promote and solicits ideas with in project teams.Able to learn new technology/applications quickly.Effectively plan and manage multiple priority tasks assignedProvides timely turnaround time and communication for Cases/Ticket opened by UsersCo-ordinated Various Events such as Preventive Maintenance Program, Training other Technology Development activitiesProficient in interacting with multiple vendors’ management and staff from different locations
Orient Technologies Private Limited
View- Employees:
- 19
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Desktop Support EngineerOrient Technologies Private Limited Jul 2015 - Present• Provide L1 and L2 support for end user on various hardware and software issues in (Win 7 and Win 8 ) and coordination with user• Install Win 7 and 8, network printers and configure IBM client Access for PC's• Create /remove user from AD ,add in the group, setup user permission• Add/remove user from Exchange 2008,Add a mailbox to an existing User ac-count in Exchange & Manage Mailbox size• Remote support like Tight VNC and RDS• Complete responsibility of IT support in… Show more • Provide L1 and L2 support for end user on various hardware and software issues in (Win 7 and Win 8 ) and coordination with user• Install Win 7 and 8, network printers and configure IBM client Access for PC's• Create /remove user from AD ,add in the group, setup user permission• Add/remove user from Exchange 2008,Add a mailbox to an existing User ac-count in Exchange & Manage Mailbox size• Remote support like Tight VNC and RDS• Complete responsibility of IT support in asset movement• Creating File and folders for the group and setting the permission to access• Troubleshooting to resolve the problem within SLA• Respond to ticketing mailing system and Telephone calls for Technical Sup-port• Installing and Configuring LYNC • Providing technical support in Video conferencing room and meeting rooms• Diagnose and rectifying LAN and Data card related problems• Track inventory of Laptop and Desktops• Establish client complaint record for tracking problems and solutions• Troubleshooting network Connectivity Issues • Co-ordinating with Vendors for Hardware replacement Show less
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It Support EngineerVideocon Industries Ltd Jul 2011 - Jun 2015• Supporting Desktop & Laptops for ROTN• Creating users, groups in AD.• Sharing monthly SLA reports with respect to Team Leader• Maintaining Asset registry on portal• Installation and configuring client operating systems like windows XP,7 and 8 and upgrading 8.1• Installing and Configuring LYNC and monitoring daily basis• Troubleshooting LAN WAN Connectivity Issues• Monitor Network communication• Managing the day-to-day issues like Desktop & laptop & network… Show more • Supporting Desktop & Laptops for ROTN• Creating users, groups in AD.• Sharing monthly SLA reports with respect to Team Leader• Maintaining Asset registry on portal• Installation and configuring client operating systems like windows XP,7 and 8 and upgrading 8.1• Installing and Configuring LYNC and monitoring daily basis• Troubleshooting LAN WAN Connectivity Issues• Monitor Network communication• Managing the day-to-day issues like Desktop & laptop & network connectivi-ty• Configuring Mail Clients such as MS - Outlook, creating email distribution group and reset password for Users• Responds to telephone calls, email and ticketing request for technical support• Installing and configuring Netgear and Dax router product for Networking and Wireless Access Connectivity’s• Assembling of Desktop PC and Laptop• Installing Network printers.• Educate user how to use New Application and support for them• Co-ordinating with Vendors in Multiple Locations for Hardware replacement• Configuring Mobile Email for Blackberry and Smartphones for the users and tracking the user on Geosales application and mapping their daily visits Show less -
System AdministratorLibra Systems Feb 2011 - Jun 2011Mumbai• Installation of Windows XP/7/Server 2003/Linux Server• Supporting more than 70 servers for the Clients• Responsible for all server related issues• Participated in complete system builds, upgrades, migrations, patch management• Implemented security policy and virus protection• Administrated change management related to server upgrades and software installation• Monitoring and maintaining the Desktops & Laptops for the users• Setting up new users' accounts and… Show more • Installation of Windows XP/7/Server 2003/Linux Server• Supporting more than 70 servers for the Clients• Responsible for all server related issues• Participated in complete system builds, upgrades, migrations, patch management• Implemented security policy and virus protection• Administrated change management related to server upgrades and software installation• Monitoring and maintaining the Desktops & Laptops for the users• Setting up new users' accounts and profiles and reset there password Show less
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System AdministratorEdatic It Source Feb 2010 - Feb 2011Madurai• Managing and maintaining Windows Server 2003• Application Support for .net/Java • Assign Share and Security Permissions• Update windows XP/7 operating system through online using Windows up-dates and automatic updates• Installing and Configuring of Hardware & Software• Monitoring and Maintaining of Desktops & Network• Supporting for the New application
Prasanna Kumar Skills
Prasanna Kumar Education Details
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Sourashtra Higher Secondary SchoolB
Frequently Asked Questions about Prasanna Kumar
What company does Prasanna Kumar work for?
Prasanna Kumar works for Orient Technologies Private Limited
What is Prasanna Kumar's role at the current company?
Prasanna Kumar's current role is Desktop Support Engineer at Orient Technologies Pvt Ltd.
What schools did Prasanna Kumar attend?
Prasanna Kumar attended Sourashtra Higher Secondary School.
What are some of Prasanna Kumar's interests?
Prasanna Kumar has interest in Photography, Drawing And Traveling.
What skills is Prasanna Kumar known for?
Prasanna Kumar has skills like Active Directory, Dhcp, Domain Name System, Servers, Microsoft Exchange, Windows Server, Group Policy, Windows Xp, Technical Support, Software Installation, Operating Systems, System Administration.
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