Prasanna Kumar Email & Phone Number

• Provide L1 and L2 support for end user on various hardware and software issues in (Win 7 and Win 8 ) and coordination with user• Install Win 7 and 8, network printers and configure IBM client Access for PC's• Create /remove user from AD ,add in the group, setup user permission• Add/remove user from Exchange 2008,Add a mailbox to an existing User ac-count in Exchange & Manage Mailbox size• Remote support like Tight VNC and RDS• Complete responsibility of IT support in… Show more • Provide L1 and L2 support for end user on various hardware and software issues in (Win 7 and Win 8 ) and coordination with user• Install Win 7 and 8, network printers and configure IBM client Access for PC's• Create /remove user from AD ,add in the group, setup user permission• Add/remove user from Exchange 2008,Add a mailbox to an existing User ac-count in Exchange & Manage Mailbox size• Remote support like Tight VNC and RDS• Complete responsibility of IT support in asset movement• Creating File and folders for the group and setting the permission to access• Troubleshooting to resolve the problem within SLA• Respond to ticketing mailing system and Telephone calls for Technical Sup-port• Installing and Configuring LYNC • Providing technical support in Video conferencing room and meeting rooms• Diagnose and rectifying LAN and Data card related problems• Track inventory of Laptop and Desktops• Establish client complaint record for tracking problems and solutions• Troubleshooting network Connectivity Issues • Co-ordinating with Vendors for Hardware replacement Show less

• Supporting Desktop & Laptops for ROTN• Creating users, groups in AD.• Sharing monthly SLA reports with respect to Team Leader• Maintaining Asset registry on portal• Installation and configuring client operating systems like windows XP,7 and 8 and upgrading 8.1• Installing and Configuring LYNC and monitoring daily basis• Troubleshooting LAN WAN Connectivity Issues• Monitor Network communication• Managing the day-to-day issues like Desktop & laptop & network… Show more • Supporting Desktop & Laptops for ROTN• Creating users, groups in AD.• Sharing monthly SLA reports with respect to Team Leader• Maintaining Asset registry on portal• Installation and configuring client operating systems like windows XP,7 and 8 and upgrading 8.1• Installing and Configuring LYNC and monitoring daily basis• Troubleshooting LAN WAN Connectivity Issues• Monitor Network communication• Managing the day-to-day issues like Desktop & laptop & network connectivi-ty• Configuring Mail Clients such as MS - Outlook, creating email distribution group and reset password for Users• Responds to telephone calls, email and ticketing request for technical support• Installing and configuring Netgear and Dax router product for Networking and Wireless Access Connectivity’s• Assembling of Desktop PC and Laptop• Installing Network printers.• Educate user how to use New Application and support for them• Co-ordinating with Vendors in Multiple Locations for Hardware replacement• Configuring Mobile Email for Blackberry and Smartphones for the users and tracking the user on Geosales application and mapping their daily visits Show less

Mumbai

• Installation of Windows XP/7/Server 2003/Linux Server• Supporting more than 70 servers for the Clients• Responsible for all server related issues• Participated in complete system builds, upgrades, migrations, patch management• Implemented security policy and virus protection• Administrated change management related to server upgrades and software installation• Monitoring and maintaining the Desktops & Laptops for the users• Setting up new users' accounts and… Show more • Installation of Windows XP/7/Server 2003/Linux Server• Supporting more than 70 servers for the Clients• Responsible for all server related issues• Participated in complete system builds, upgrades, migrations, patch management• Implemented security policy and virus protection• Administrated change management related to server upgrades and software installation• Monitoring and maintaining the Desktops & Laptops for the users• Setting up new users' accounts and profiles and reset there password Show less

Madurai

• Managing and maintaining Windows Server 2003• Application Support for .net/Java • Assign Share and Security Permissions• Update windows XP/7 operating system through online using Windows up-dates and automatic updates• Installing and Configuring of Hardware & Software• Monitoring and Maintaining of Desktops & Network• Supporting for the New application